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Vishal P. | Elance
 
176985602337900
Last Sign-in: Aug 19, 2016

Vishal P.

   India
  |   Mohali, punjab

Overview

Dynamic 7+ years in customer service industry providing both technical and care services with a strong sense of respect for confidentiality involving both clients and fellow employees.Capable of working independently with strong sense of focus, task-oriented, nonjudgmental, open personal qualities, clear sense of boundaries.Delivering high quality work with excellent customer experience while maintaining an excellent customer satisfaction rate with least comeback .Providing the adequate information & advice to manger for decision making...

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Skills (10)

Tested
Outstanding Customer Service
Customer Experience
PHP
C++
Visual Basic
XP
Operating Systems
Technical Support
Customer Service
Windows XP

Employment

IT BY DESIGN
Case Manager
2013 - 2014
*.Generating tickets for client (enterprise level) and assigning it to concerned engineer . *.Keep a check on dispatch calendar with the engineer scheduling requests and changes. *.Provide...
Dell
Client Technical expert
2009 - 2013
4 years.; Accomplishments Delivering high quality work with excellent customer experience. Maintained an excellent customer satisfaction rate with least comeback. Make presentations to improve...
Dell
Technical Support Expert
2007 - 2008
-Bilding good rapport with customer to ensure customer satisifaction -Have the experience of providing technical support to the Team and handling the escalated calls. -Eperience of doing scrubs...
Dell
Technical Support Associate
2006 - 2007
•Handling Technical queries for Dell Computers and Peripherals’ (Desktops, laptops, Printer and PDA’s) over the phone •Have the experience of providing technical support to the Team and handling...

Education

Punjab Technical University
M.Sc
-
Punjab Technical University
Masters in computer application
-
Punjab Technical University
Master
-
ICFAI University
Post graduate diploma; MBA
-
Khalsa College, Chd. Affiliated to Punjab Universi
B.Sc (Non
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
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Identity
Username
vpathannia
Type
Individual
Member Since
July 2014
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Vishal P. | Elance

Vishal P.