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Valerie M. | Elance
 
176985602337900
Last Sign-in: Jun 5, 2013

Valerie M.

expert sales
   United States
  |   thermal, CA
  |  2:08 am Local Time

Overview

Expertise in wireless products and services, as well as customer service for Verizon, T-Mobile and At&t. Android OS literate. Met or exceeded personal sales quota. Recognized for perfect scores when mystery shopped. Recognized for top performance at my location. Was able to analyze a customers account quickly and suggest possible solutions to meet customers needs. Strong tust, credibility,and rapport skills.

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Skills (10)

Tested
Spanish To English Translation Skills Test
My Score
avg
Passed
English Speaking Test
My Score
avg
Passed
Customer Service Test
My Score
avg

Service Description

Finding solutions to customers wireless needs at an affordable rate. Excellent listening skills when evaluating customers wants and/or needs. Strong product knowledge. Qualified customers for the right phone by asking open ended questions, to reduce exchanges/returns. Analyzed customers usage against service plan and make recommendations for new products and services (upgrading to smartphone or adding new lines of service) without adding extra costs. Assisted customers in registering accounts online to utilize self help options. Giving short device tutorial, setting up and personalizing their new device (adding email accounts, transfer contacts/pictures,power on/off) go over the terms and conditions of the carrier contract, trial period and explain their first/next bill. After each transaction I would give the customer a few business cards with my phone number and asked for referrals. I have an excellent reputation with my customers. I have a good number of clients who will only allow me to handle their accounts. I have had customers literally wait an hour because they were referred to me by someone who trusted me. Every transaction I did left my customers happy and satisfied. I have never had any customer complaints because I'm very patient and I'm good at what I do. My district manager had even commented about all the phone calls she would get from customers saying how much they loved doing business with me and how I made the transaction fast and easy for them to...

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Education

American international university
associates degree
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Overview  |  Job History  |  Resume/C.V.

Keywords

Wireless
sales
detailed memory
observation skills
quick problem solving
customer service
analytical skills
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Identity
Username
vval233
Type
Individual
Member Since
March 2013
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Valerie M. | Elance

Valerie M.