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Walter C. | Elance
 
176985602337900
Last Sign-in: Dec 3, 2012

Walter C.

   Philippines
  |   Imus, Cavite

Verified Freelancer

Walter C.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $8

I have developed a very wide range of customer service skills in the call center industry both for inbound(banking,financial and healthcare accounts), and outbound(sales, collections) programs. I am also an experienced Workforce Analyst for the past one year and a half doing real-time monitoring, generating reports, and solving incidents through a ticket system for Access World wide/E*Trade Financial and Teletech. I have also done legal research/transcription/abstraction for quite sometime prior to my career in a call center.

A writer by...

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Portfolio

Certificate of Eligibility from the Civil Service Commission of the government of the...

Skills (10)

Tested
Customer Service Test
My Score
avg
Passed
Call Center Skills Test
My Score
avg
Social Media Marketing Test
My Score
avg
Passed
eWFM
Siebel Administration
blue pumpkin

Employment

gDev
Contract Renewal Manager
2010 - 2010
gDev
Customer Support Manager
2010 - 2010
Access Worldwide Inc
Workforce/Real Time Analyst
2009 - 2009
TeleTech
Global Operations Support Center Specialist
2008 - 2009
-Absence line management -Real Time Monitoring -Reports generation
APAC Customer Services
Customer Support Representative
2007 - 2008
GENPACT LLC
Outbound Collections Agent/Process Associate
2006 - 2007

Education

Angono Private High School
High School
-
De La Salle University
Bachelor of Arts Major in Political Science
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
walteristic
Type
Individual
Member Since
September 2012
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Walter C. | Elance

Walter C.