A dynamic and experienced IT professional with over 4 years of quality work experience. My expertise in Systems, Network Management and Administration is well balanced and comprehensive. I have strong hands-on MS 2003/2008?exchange, blackberry server, desktop support and administration.
I have an extensive four years working experience in hardware Maintenance, basic Cisco applications, Design and Setup of Ethernet networks, and wireless networks configuration in several challenging roles with leading companies
also possess proven communication and interpersonal skills. Accustomed to fast- paced projects where deadlines are priority and handling multiple projects is the norm.
JOMOKENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOL
DIPLOMA IN INFORMATION TECHNOLOGY
2006 - 2007
G4S K LTD
ASSISTANT SYSTEM ADMINISTRATOR
2009 - Present
Be main point of contact for help desk calls.
Diagnose problems and react accordingly.
Instruct users on appropriate action where possible or take notes and research resolution.
Get back to users with resolution or escalate to IT Manger.
Involves repair of laptops & PC’s
Re-formatting and rebuilding laptops etc.
maintaining the company systems performance and react to known issues as well as
Perform preventative maintenance.
Assist with Administration of users and computers.
Assist with 2nd party software maintenance and implementation.
Liaise with 2nd party help desks to diagnose problems.
Perform nightly, weekly and monthly backups.
Keep backup schedule to needed level.
Restore backed up data when necessary.
Anti-Virus & Security
Maintain network and system security via network Anti-Virus.
Configure and manage network security.
Help users with installation and ongoing support.
Network Diagnostics and Reporting
Diagnose and troubleshoot network bottlenecks.
Monitor organizations WAN and LAN for problems.
Liaise with branches regarding network faults or reports.
Log faults with appropriate authority.
Liaise with IT Manager and Infrastructure Administrator regarding faults.
Support users with VoIP telephone system.
Provide technical and training media for users.
Manage the PABX web interface.