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Wendy B. | Elance
 
176985602337900
Last Sign-in: Sep 17, 2012
Sorry, I am not available for new work at this time.

Wendy B.

Instructional Design | QA | Tester | Manager
   United States
  |   Fort Worth, TX
  |  9:14 am Local Time

Overview

Minimum Hourly Rate $33

I have over 10 years consulting experience. I am detail-oriented with an excellent work ethic, and passion to produce top quality deliverables and solutions for my clients. My solid communication skills, well-rounded client interaction skills, breadth of experience with multiple industries and customer care solutions, along with my ability to learn new technology quickly allows me to rapidly become a valuable contributor to each client situation I encounter.

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Skills (10)

Tested
QA Testing
Technical Writing
Training and Development
Develop Training Plans for Clients
RoboDemo
Computer Skills
Microsoft Visio
Management Skills
Microsoft Word
Microsoft Word 2007 Test
My Score
avg
Microsoft PowerPoint

Service Description

Project Management
Instructional Design
Assessment of Course Materials & Content
Content Authoring
Course Development
Curriculum Design
Course Assessment and Analysis
eLearning
Custom Learning Interactions
Software Simulations
PowerPoint Presentations
Newsletters
Change Management
Software Testing
Test Script Development
Test Mangement
Quality Assurance

I have over 5 years experience implementing and testing the following CIS products:

Oracle Customer Care and Billing (CC&B), CorDaptix, Banner, Excelergy Revenue Manager, Peace Software, SAP, Siebel


Additional Information:

-Awarded Chairman's Excellence Award, Alliance Data, 2004
The Chairman's Excellence Award is the highest level of recognition at Alliance Data. Nominees are hand picked by leaders in each line of business, recognized for their accomplishments and outstanding efforts.

-Received recognition for outstanding performance and support on the Training & Development team, Alliance Data, 2004

-Received recognition for outstanding performance and support on the implementation team to transition a client to a new billing platform. I was the lead for Training and Communications within Phase 2 of the implementation team and business process documentation and improvement opportunities. 2005, Alliance Data

-Received recognition for outstanding performance on the Business Process &
Readiness Team. Alliance Data, 2007

Thank you for your consideration.

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Employment

Independent Contractor
Freelance
2009 - 2012
Independent Contractor
Business Analyst | Testing and Training Manager
2007 - 2009
•Oracle CC&B Implementation Project. Worked with client to develop acceptance test strategy, plan, and schedule as well as training/business procedures strategy, plan, and schedule. Created a...
Black & Veatch
Business Analyst | Training and Change Management
2007 - 2007
•Member of Change Management team. Responsible for identifying milestones and documenting change management for all SAP project deliverables. Effectively supported the Change Management Team to...
Alliance Data
Business Analyst
2003 - 2007
•Conducted business processes analysis and process design that aligned with clients’ priorities. •Documented business processes and requirements, combining two customer information systems’ front,...
NCS Pearson
Consultant (Government Contract)
2002 - 2002
•Homeland Security Contract - 100% travel throughout contract duration. Objective was to federalize airports across the United States in direct response to the September 11th tragedies. •Managed...
Nokia
Project Analyst
2000 - 2002
•Provided project management support to 8 department managers and 75 plus engineers. •Managed the project rollout of custom software “Compass” in Helsinki, Finland. •Network Engineer Team member....
Ameriserve
Human Resource Analyst
1997 - 2000
•Provided support to Human Resource Director. Managed overall care, directed support activities for 400 plus employees to ensure activities were organized, staffed, functioned to deliver desired...

Education

Texas Christian University
Bachelor of Science Psychology
- 1998

Keywords

instructional design
writer
tester
quality assurance
powerpoint
My Snapshot
IT & Programming
1
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wendyachieves
Type
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Member Since
October 2011
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Wendy B. | Elance

Wendy B.