I have over 10 years consulting experience. I am detail-oriented with an excellent work ethic, and passion to produce top quality deliverables and solutions for my clients. My solid communication skills, well-rounded client interaction skills, breadth of experience with multiple industries and customer care solutions, along with my ability to learn new technology quickly allows me to rapidly become a valuable contributor to each client situation I encounter.
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Assessment of Course Materials & Content
Course Assessment and Analysis
Custom Learning Interactions
Test Script Development
I have over 5 years experience implementing and testing the following CIS products:
Oracle Customer Care and Billing (CC&B), CorDaptix, Banner, Excelergy Revenue Manager, Peace Software, SAP, Siebel
-Awarded Chairman's Excellence Award, Alliance Data, 2004
The Chairman's Excellence Award is the highest level of recognition at Alliance Data. Nominees are hand picked by leaders in each line of business, recognized for their accomplishments and outstanding efforts.
-Received recognition for outstanding performance and support on the Training & Development team, Alliance Data, 2004
-Received recognition for outstanding performance and support on the implementation team to transition a client to a new billing platform. I was the lead for Training and Communications within Phase 2 of the implementation team and business process documentation and improvement opportunities. 2005, Alliance Data
-Received recognition for outstanding performance on the Business Process &
Readiness Team. Alliance Data, 2007
Thank you for your consideration.
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Business Analyst | Testing and Training Manager
2007 - 2009
•Oracle CC&B Implementation Project. Worked with client to develop acceptance test strategy, plan, and schedule as well as training/business procedures strategy, plan, and schedule. Created a...
2003 - 2007
•Conducted business processes analysis and process design that aligned with clients’ priorities.
•Documented business processes and requirements, combining two customer information systems’ front,...
Human Resource Analyst
1997 - 2000
•Provided support to Human Resource Director. Managed overall care, directed support activities for 400 plus employees to ensure activities were organized, staffed, functioned to deliver desired...