For 8 years now, I'm a Technical Support Specialist and a Freelance Web designer/programmer.
3 years experience using Zendesk. Previous employers:
http://help.cincopa.com - Wordpress Plugin
https://ryanshaw.zendesk.com - Internet Marketing Products / Blogger
As a Technical Support Specialist, I help people over the phone fixing their Internet problems, Installing Software, Solving Networking issues, Configuring Different types of modem/routers.
As a Freelance Web Designer, I make websites using CMS - (JOOMLA, DRUPAL, VBulletin, Wordpress...