I am a business professional with over 5 years of expertise in analyzing systems and processes to provide solutions by recommending and implementing software, standardized processes, and improvement measures. Ability to not only provide solutions, but to also scope out the plan for and manage the entire implementation of the new Standard Operating Procedures.
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SKILLS / TECHNICAL ABILITIES
*Workflow Creation & Analysis
*System /Process Training & Development
*SharePoint & Microsoft Dynamics
*HRMS / Payroll & Time Tracking Systems
*Hazardous Shipping / Receiving Certification
*UPS/FED EX Shipping Software
Reach360 Oct 07 – Mar 13 Systems & Process Analyst / Sr. HR Client Manager
-Closely worked with our Clients Executive Team from implementation through ongoing support. Our Clients included Medical Facilities, Financial Institutions, Manufacturing Plants, and Non-for-Profit Organizations. Analyzed tasks and suggested items to automate increasing efficiency throughout departments.
-Trained internal Senior Coordinators to transfer the management of a Client after the development and deployment of Standard Processes. Created training documentation for internal processes, systems, and client management. Maintained training and development of Client Teams.
-Communicated and interacted with Client Teams on a regular basis to ensure standard processes were being followed, as well as evaluate if improvements or changes were necessary.
-Developed and maintained SOP Manuals to ensure the Standard Processes created during implementation were being followed by both the Client and Client Team.
-Performed in-depth research and analysis on many programs to ensure the proper systems, processes and workflows were put in place to meet our business needs and Client...
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