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Theresa Wilkins | Elance
 
176985602337900
Last Sign-in: Apr 18, 2014

Theresa Wilkins

Professional-Efficient-Trustworthy
   United States
  |   Hannibal, NY

Verified Freelancer

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Overview

Minimum Hourly Rate $20

I offer 17 years of office experience, skills and knowledge as an Administrative Professional. I have worked virtually with great success for the past 7 years. My specialties are training, setting up processes and procedures, technical writing and working with reports. Other skills include presentation,word processing, working with spreadsheets/workbooks, customer service via web chats and emails (no phone work).

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Apr 1, 2014|Word Processing|$37|Completed
Mar 22, 2014|Word Processing|$41|Completed
|
5.0
Jan 29, 2014|Word Processing|$70|Completed
|
5.0
Jan 17, 2014|Word Processing|$100|Completed
|
4.7

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Portfolio

This is an example of a rental document that I typed and then added form fields to so...
Another example of a rental document where I typed the document from a pdf and added...

Skills (6)

Tested
Microsoft Excel
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
Microsoft Word
Microsoft Word 2007 Test
My Score
avg
Technical Writing
Salesforce.com
ZenDesk

Service Description

I am a seasoned office worker who prides myself on being organized and efficient and is always looking for a better way to do things to make it easier and less time consuming for everyone, yet cost effective without being "cheap".

I am very software and internet savvy, however I am far from knowing everything and enjoy learning new programs!

I also offer complete confidentiality and am happy to sign your NDA. I have done previous work in the legal field as well as the mental health field and have a great understanding of the importance of honesty and integrity in a contracted employee.

When I tell a client I will have a project turned around within a specific period, that's when it will be done - or sooner. If I have an issue that deters me from completing a project on time (true emergencies only), you will know about it right away and you will not be left without a solution. I have several colleagues in the Virtual Assistant business that would be happy to pick up where I left off if necessary!

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Employment

Adaptive Planning
Virtual Assistant
2013 - Present
Documenting processes, working in Salesforce and ZenDesk, Setting up, deleting and troubleshooting logins, working in Google Docs, setting up monthly newsletter
The Leading Niche
Executive Assistant
2010 - 2012
Part-time position as Executive Assistant to the President and CEO. Technical writing, form creation, scheduling, travel arrangement, more
Momentum Practice/Ina Marketing
Marketing Assistant
2011 - 2011
Posting ads on Guru.com and Elance.com as well as other sites to find Administrative Assistant, call center agents and individuals, etc. Interviewing and testing candidates, checking references....
Roy Dunbar and Associated Companies
Executive Assistant
2010 - 2011
Arrange travel; schedule meetings and personal appointments; make phone calls as needed.
Jeremy Fleming - Mortgage Broker
Marketing Assistant
2010 - 2010
Creating and editing websites in iGoogle and Webinar-A-Go-Go.com; Using Basecamp as “virtual office”; creating virtual business cards for realtors to use in website; data entry; word...
1800Flowers.com
Inbound Sales and Customer Service
2009 - 2010
I work with 800Flowers on a seasonal basis as an Inbound Sales Operator and Customer Service Agent.
Answer Customers LLC
Executive Assistant
2006 - 2009
I started with this company answering web chats and phone calls for customers and worked into being the Operator Support Manager and then the Training Manager and finally Executive Assistant to the...
Patrick Brothers
Rental Manager
2005 - 2008
In this position I managed 40 duplexes, screening applicants, showing units, collections and overseeing maintenance and repairs.

Education

American Intercontinental University
Associates in Business Admininstration
2001 - 2006

Keywords

Assistant
Microsoft Office
technical writing
Webinars
Salesforce
ZenDesk
Aweber
Basecamp
Infusionsoft
My Snapshot
13
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
WilkinsWordProc...
Type
Individual
Member Since
May 2009
Elance URL
Verifications
0
Groups
Theresa Wilkins | Elance

Theresa Wilkins