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William alexander Christopher Berger | Elance
 
176985602337900
Last Sign-in: Nov 27, 2014

William alexander Christopher Berger

Customer Service Representative
   Nicaragua
  |   Bluefields, Region Autonoma Atlantico Sur
  |  11:41 am Local Time

Verified Freelancer

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Overview

Minimum Hourly Rate $4

Skilled committed to addressing customer concerns with speed, accuracy and professionalism.
Resourceful, who consistently meets and exceeds productivity goals.
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Call Center Representative versed in customer support in high call volume environments. Superior...

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Portfolio

Skills (10)

Tested

Service Description

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Improved customer ratings by 95 %.
Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Ran reports and supplied data to fulfill customer report requirements.Built customer loyalty by placing follow-up calls for customers who reported product issues.Properly directed inbound calls in phone queues to improve call flow.

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Employment

SITEL
Customer Service Representative
2009 - 2013
Geeks onsite computer repair
Customer service and remote agent
2008 - 2009
Target Online Store
customer servic , order support , billing support
2007 - 2008

Education

Bluefields Indian and Caribbean University
high school deploma
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

Complaint Resolution
Billing & Filing
Account Manager
Service Quality
Customer Loyalty/Retention
Customer Relations
Customer Satisfaction Problem Resolution
Networking
Sales Support
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
Will-Chris1
Type
Individual
Member Since
June 2014
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William alexander Christopher Berger | Elance

William alexander Christopher Berger