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William Clute | Elance
 
176985602337900
Last Sign-in: Nov 3, 2014

William Clute

Call Monitoring/Quality Assurance
   United States
  |   Monroe, MI
  |  2:25 am Local Time

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Overview

Minimum Hourly Rate $10

I currently work at home as an independent contractor evaluating call quality by analyzing interaction between customers and contact center representatives.

I am semi-retired after 30 years in the airline industry.

Thirty years customer service experience. Ability to help customers in all aspects of different issues and come up with positive results.

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Skills (10)

Tested
QA monitoring calls-Customer Service

Employment

Contact Point
Quality Assurance Representative
2011 - Present
2 years call monitoring/scoring experience Monitor, evaluate and score the quality of inbound telephone calls. Responsible for maintaining department standards to ensure accuracy of information...
Delta Airlines
airline ticket agent
1980 - 2011
Customer Support/Ticket Agent Managed the unloading/loading of passengers at gate counters with a sense of urgency in a fast-paced environment. Responsible for creating airline reservations and...
Overview  |  Job History  |  Resume/C.V.

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Identity
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William48162
Type
Individual
Member Since
October 2012
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William Clute | Elance

William Clute