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William Tolosa | Elance
 
176985602337900
Last Sign-in: Apr 22, 2015

William Tolosa

Customer Service Professional
   Philippines
San Pedro
  |  1:40 am Local Time

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Overview

Minimum Hourly Rate $7
  |  
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My skills was honed by work experience and backbone my expertise through academic study and research.

I am an expert when it comes to team management, training, handling confidential information, customer service, sales (inbound/outbound), client communication, creative/technical writing, business email communication to employee populace even to communication up to company director.

I do part time on online writing jobs and web design tasks.

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Skills (10)

Tested
Outbound Sales
My Score
avg
Customer Service
My Score
avg
Passed
Computer Competency
My Score
avg
Passed
Excel
My Score
avg

Service Description

Data lead generation, customer service, team leading, Service matter expert, sales, inbound and outbound voice calls,.training, creative writing, product article writing, WordPress, web designer, excel specialist, power point presentation creator.

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Employment

http://frenchbulldoghub.com
Online Article writer
2014 - 2014
1 week long project, I wrote an article for the website owner. Topic: French bull dog.
DIVERSIFIED PROS
WEBDESIGNER
2014 - 2014
I got an offer to create a website www.diversifiedpros.com, for her products "5Linx", project ran for 4 weeks. Main responsibility was to create the website, create her product's catalog within...
FIRST LA MEDIA
HR SPECIALIST
2014 - 2014
Work for LA MEDIA on a part time basis. Did outbound calling on a prospective employee candidates.
BARCLAYCARD US
Team Lead
2010 - 2014
I was responsible in handling around 15-20 agents, I facilitated product training modules and refresher course. With my agents, my main responsibility is to motivate to perform, generate...
HOTWIRE.com
TEAM LEAD
2007 - 2010
Led about 15-20 agents, responsible was quite diverse, I did the following responsibility, refresher training, product updates,conducts team huddle, provide coaching session, call quality control....
Capital One
Assistant Team Leader
2005 - 2005
I worked as an Assistant Team Leader (ATL), main responsibility was to take level 2 calls (Supervisory calls), and call quality control (QA) Agents handled: 15
US AIRWAYS
Operations Supervisor
2004 - 2005
I started as an agent (CSR), worked my way up as a Team Lead. Primary responsibility as CSR: take inbound calls, reserve flight reservation, do flight reissue(re-booking), I handled special desk...
CITI BANK PHILIPPINES
CREDIT SPECIALIST
2003 - 2004
Worked as outbound specialist, I offered special loans and pre-approved citibank credit card.
BANK OF THE PHILIPPINES ISLAND
OFFICE CLERK
2002 - 2004
Responsible on all clerical office work such as data entry, bill machine operation.

Education

AMA Colleges
Bachelor of Science Computer Engineer
1997 - 2001
Overview  |  Job History  |  Resume/C.V.

Keywords

Data lead generation
customer service
team leading
sales
inbound and outbound voice calls
creative writing
product article writing
WordPress
web designer
excel specialist.
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  • 12 months
  • Lifetime
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Identity
Username
William_freelancer
Type
Individual
Member Since
April 2015
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William Tolosa | Elance

William Tolosa