Walker&Johnson, LLC Answering Service | Elance
Last Sign-in: Jun 5, 2016

Walker&Johnson, LLC Answering Service

Specialist in Virtual assisting and Cus.Service
   United States
  |   Crown Point, IN
  |  10:43 pm Local Time

About the Company

SPECIALIZING IN TREATING YOUR BUSINESS AS IF ITS OUR OWN! We are a 24 Hour answering and Virtual Service Corporation servicing clients since 2009. #1 top performers in Customer Service. Our company is US based and we gain trust on building long term business relationships. We give our best in every thing we do. We always provide quick and accurate service. We will always provide the best phone etiquette, sales,and customer service skills . We can manage and maintain accounts, process payments, collect debt, and assist with social media and most important be that #1 Virtual Assistant. We will always give 100% in every position we encounter whether it's for 7 days, or 7 years! We are here for you.
Service Description
Virtual Assistant- Secretarial work such as appointment scheduling, data entry, message taking, emailing for client, mailing out information, and other receptionist duties

Bilingual Answering Service- taking messages for clients needing Spanish customer service representatives

24 Hour Answering Service- Take incoming calls for clients while they are away so no calls are ever missed.

Emergency Service- Answering services for customers such as outages, or FEMA in case of disaster.

Temporary Service- Calls taken for companies during meetings, step away, lunches

Lead Generation- Services offered for clients to help with business growth. We sit down with the client and discuss a customized plan for generating more business.

Appointment Scheduling- We will take calls and schedule appointment times for your customers.

Information- We can provide you with a dedicated 800 number unless you have one and provide information to all your customers based on your business, schedule appointments and take messages.

Service Information-Provide service for directory assistance, store location information, and operator assistance.

Employee Call off service- We can provide your company with a dedicated line for employee call off. This way information has been tracked and sent to Human Resources for documentation.

Answering Service v.s Voicemail

Answering Service
Live voice on call that no important calls are ever missed.
Saves money by taking the call and forwarding to a business in a timely manner.
On call 24 hours a day 7 days a week 365 days a year.
Back up system always in case of power outages.

Limits the message your caller can leave or the business can receive if full.
Unfriendly and Cold.
Can leave the caller frustrated enough to move on to the next business.
Decreases lead conversion, if no live response regarding sales ads or promotions.
Costs money by not providing a quick forwarding system for the business.
Costs thousands of dollars for missed calls.
In-house voicemail is fallible and can go down in case of a power outage.

Year Founded
Number of Employees
Payment Terms
Weekly-Bi-Weekly-Monthly Terms and rates can be negotiable.
Walker&Johnson, LLC Answering Service | Elance

Walker&Johnson, LLC Answering Service