Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Shawn Wolverton | Elance
 
176985602337900
Last Sign-in: Feb 15, 2011

Shawn Wolverton

Professional and dependable
   United States
  |   Amherst, CO
  |  5:26 pm Local Time

Overview

Excellent customer service and problem solving skills and professional phone demeanor.

Read More »

Skills (5)

Tested
Phone Support
Telephone Etiquette Certification
My Score
avg
Microsoft Access Administration
Microsoft Access 2003 Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Business Writing
Business Writing Skills Test (U.S. Version)
My Score
avg
Microsoft Excel
Microsoft Excel 2003 Test
My Score
avg

Service Description

20 years of professional office experience at various levels of responsibility. Proficient in MS Office applications, Word, Excel, MS Access, Power Point, Publisher, and Outlook.

Read More »

Employment

ICG Communications (Now Level 3)
Manager, Credit, Collections, Dispute Resolution
1999 - 2005
* Effectively assumed increased management responsibility of 2 other managers and a director over a 3 year period. * Improved departmental efficiency by creating relational databases to...
AT&T Local Services
Systems Analyst & Billing Analyst
1997 - 1999
* Identified and escalated orders that missed due dates, which required coordination of multiple groups as well as customer technical staff to complete service installation. * Automated data...
US West (Now Qwest)
Accounting Associate & Logistics Technician
1994 - 1997
* Prepared telecommunications equipment for shipment * Prepared accruals and journal entries * Singled out to manage deployment of PICS (circuit cards). * Created on-line forms for multiple...

Education

Regis University
Bachelor of Arts
1988 - 1991
Overview  |  Job History  |  Resume/C.V.

Keywords

Billing
Dispute Resolution
Telecom
Customer Service
Solution Oriented
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
wolvers
Type
Individual
Member Since
February 2010
Elance URL
Verifications
0
Shawn Wolverton | Elance

Shawn Wolverton