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Edwin E. | Elance
Last Sign-in: Oct 10, 2015

Edwin E.

Writing--Technical, Copy, Creative & More!
   United States
  |   Anchorage, AK


Minimum Hourly Rate $44

With 15 years of technical-writing experience under my belt, I can help you with all your documentation needs. I have written user manuals, online help systems, business requirements, software requirements specifications, technical design documents, marketing materials, training-video scripts and more for a variety of industries, including banking, software, transportation, petroleum, consumer electronics, biotechnology, insurance and government.

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Oct 10, 2015|Other - Engineering & Manufacturing|$740|Completed
Aug 7, 2009|User Guides & Manuals|$300|Pending Cancellation
Apr 24, 2009|User Guides & Manuals|$300|Working
Feb 20, 2008|Technical Writing|$100|Working

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This is an excerpt from the user manual for Massage Manager, an application used to...
I created this manual for Alaska Mapper, a GIS system developed by the Alaska...
I created this help file using RoboHELP.
This WebHelp system was created using RoboHELP.
The MultiMix is an audio mixer manufactured by Alesis for use in home recording...
The GuitarFX is an effects pedal manufactured by Alesis for use with electric guitars....
These were taken from a software specification document I wrote for Sumitomo Trust...

Skills (8)


Service Description

I have 15 years of professional experience in technical writing and copywriting and a lifetime of personal experience in creative writing. I'm highly proficient in the following tools of the trade:

-- RoboHelp for online help systems
-- Visio for technical diagrams
-- Microsoft Word and FrameMaker for documentation
-- Photoshop and Illustrator for graphics
-- Inspiration for a clean, creative writing style

I've been writing software documentation for 15 years, including user manuals, online help, business requirements, software requirements specifications, functional specifications, network diagrams, and training manuals and videos. I've also developed documentation for hardware such as video conferencing equipment, SMART Boards and electronic musical equipment.

Newsletters, brochures, Web sites--I've done it all. I have written Web copy for several well-known and highly reputable companies (State Farm, HALO Branded Solutions, Sumitomo Trust & Banking Company).

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Alaska Railroad Corporation
Technical Writer
2005 - 2007
• Produced a set of approximately fifty end-user training videos for SPL Enterprise Asset and Work Management software, including the interviewing of subject matter experts, writing of the scripts...
Technical Writer Consultant
2004 - 2006
Wrote user manuals and developed online help for Rock Maker and Rock Imager, advanced software and robotic solutions used by pharmaceutical and biotechnology companies to automate...
New York City Human Resources Administration
Technical Writer
2004 - 2005
• Worked closely with Development, ETL Team, Implementation Team and users to document complex software applications related to the Enterprise Data Warehouse (EDW) • Wrote release notes, FAQs and...
New York City Human Resources Administration
Technical Writer Consultant
2004 - 2005
• Wrote release notes, FAQs and user guides for business users of the Enterprise Data Warehouse • Documented business requirements and specifications for EDW-related applications • Researched...
Centris Group
Technical Writer
2004 - 2004
• Developed online help for a Web-based system used to manage Special Education students
Canon Software America
Technical Writer Consultant
2004 - 2004
At Canon, I helped consolidate 25,000 pages of Canon’s legacy-system documentation into a single document set and create a master document for that set.
Sumitomo Trust & Banking Co. (U.S.A.)
Technical Writer / Web Designer
2001 - 2003
I created online help systems for both Web-based and desktop applications. I wrote hundreds of pages of documentation, including functional specifications, user guides and reference guides. I wrote...
HALO Branded Solutions
Technical Writer
2000 - 2000
I wrote several user guides for Web-based applications and two training manuals for Web designers and junior designers responsible for preparing images for the company's Web site. I wrote much...
Technical Writer Consultant
2000 - 2000
I revised the business requirements documentation for's Web site and wrote functional specifications based on the requirements. I also wrote test cases and database-optimization...
State Farm Insurance
Technical Writer Consultant
1998 - 2000
As a technical writer consultant with State Farm's Y2K program, I wrote copy for an internal newsletter and was responsible for its layout and publication on an intranet. I also consulted with...
Warranty Corporation
Technical Writer / Reports Analyst
1997 - 1998
I was responsible for creating a help system for the company's database management software and writing correspondence for customers and business partners. I also created and ran a number of...


University of Alabama
Bachelor of Arts in English Literature, cum laude
1991 - 1995
Overview  |  Job History  |  Portfolio  |  Resume/C.V.


technical writer
technical writing
online help
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Elance Level
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  • 12 months
  • Lifetime
Per Client
Member Since
August 2002
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Edwin E. | Elance

Edwin E.