Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Vanessa Tomasini | Elance
 
176985602337900
Last Sign-in: Apr 10, 2013

Vanessa Tomasini

Beginner Blogger,Virtual Assistant, Sales
   Portugal
  |  12:09 am Local Time

Overview

Minimum Hourly Rate $11

I am reliable and hard working and also a quick learner, I have worked in customer service since the age of 16 ,I also have a NVQ in retail ,I can handle any type of customer/client . I'm very polite and a good listener and will always dedicate myself to the job as I have a high standard in my own work. I love a challenge and always opened to learn new things.

I'm currently working on my own blog , something new I felt the need to learn and I must say I am currently enjoying it.I also have a small family to support .
Just need someone to...

Read More »

Portfolio

slide pictures for my wordpress
logo created for my wordpress
Needed to create logo to go on WordPress Blog
http://www.cccabs.co.uk/blog
Header to be used on slide video to be posted on youtube.
Slide photo to create video on windows video maker
http://www.cccabs.co.uk/blog

Skills (9)

Tested
Customer Service
Customer Service Test
My Score
avg
Passed
Sales
Content Writing
Online Writing
Online Article Writing and Blogging Test (UK Version)
My Score
avg
Passed
Phone Support
Telephone Etiquette Certification
My Score
avg
Passed
English-Portuguese Translation
English To European Portuguese Translation Skills Test
My Score
avg
Passed
Email
Email Etiquette Certification
My Score
avg
Passed
English-Brazilian Portuguese Translation
English To Brazilian Portuguese Translation Skills Test
My Score
avg
Passed
General Office Skills
Office Skills Test
My Score
avg
Passed

Service Description

My main skills are in all aspects of Customer Service including engaging the customer,able to handle difficult situations, and doing the best I can so they go away satisfied with the service they received, Telephone Handling.I also have skills in translating Portuguese to English .I have a NVQ Level 2 in Customer service (retail) certificate.

Read More »

Employment

creditcardscabs
Social Media Content Writer
2013 - 2013
Write and Update content on WordPress Blog, Twitter, Facebook, Google +, Pinterest, LinkedIn.
Claire's Accessories
Supervisor
2008 - 2010
Customer Service face to face and via the telephone, Responsible for holding own shifts and looking after team. Cash handling. Opening and Closing Store.

Education

Protocol
NVQ Level 2 Retail Customer Services
2008 - 2009
Harlow College
NVQ Level 2 Hairdressing
2004 - 2005
Stansted Mountfichet High School
GCSE'S
2002 - 2004

Keywords

customer service
telephone handling
email etiquette
translating Portuguese to English
writing and blog content
virtual assistant
My Snapshot
1
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
xbabyxvx
Type
Individual
Member Since
October 2012
Elance URL
Verifications
0
Vanessa Tomasini | Elance

Vanessa Tomasini