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hannah marie e. | Elance
 
176985602337900
Last Sign-in: Nov 29, 2012

hannah marie e.

CUSTOMER SERVICE REPRESENTATIVE/VA/Web Research/Da
   Philippines
  |   quezon city, manila

Overview

Minimum Hourly Rate $3

I have been working as a customer service representative for 5 years. In this time, I have been able to learn and grow my experience tenfold. I have been responsible for inbound/outbound calls, have won Quality Assurance awards and never fail any customer satisfaction surverys. Beyond this, I handled payments, processed new customers, and upsold products on a variety of account. I troubleshoot customer complaints and concerns, by fielding them to the appropriate supervisors and/or effectively solving their issues within my power. I have...

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Portfolio

HSBC Global Resourcing is the largest captive, banking & financial services...
http://hsbcservicedelivery.com/GlobalServiceDelivery.aspx

Skills (6)

Tested
Customer Service Test
My Score
avg
Telephone Etiquette Certification
My Score
avg
Passed
ms word
email support
chat support

Employment

HSBC ELECTRONIC DATA PROCESSING
COLLECTIONS ASSOCIATE
2009 - 2012
-Initiate outbound calls to delinquent customers to negotiate payment on accounts due. -Motivate customer to pay outstanding balance in full or determine appropriate payment arrangement, as...
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
yannah23
Type
Individual
Member Since
November 2012
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hannah marie e. | Elance

hannah marie e.