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Leoua P. | Elance
 
176985602337900
Last Sign-in: Apr 19, 2014

Leoua P.

OUTSOURCING, CSR, RESUME WRITER
   Philippines
  |   QUEZON CITY, metro manila
  |  3:55 pm Local Time

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Leoua P.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $5

Key player in surpassing client expectations with adept oral and written communication skills (Berlitz Certified), well-honed work ethics and professional yet amiable personality necessary for Customer Satisfaction. Recruited to professionally handle customerís/clientís concerns and efficiently give assistance whether via phone, email, chat or in person.

Constantly commended by customers and colleagues for outstanding performance in delivering above-par results and regularly hit incentive metrics. Fast-learner and confident in venturing to...

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Portfolio

Skills (6)

Tested
Content Writing
Excellent written and spoken English
Customer Service
Chat Support
Email Support
Resume Writing

Service Description

> Resume writing
> data organizing/filing
> email correspondence
> proof-reading
> article writing (creative/ or any kind as long as specifics are provided)
> customer service
> chat support

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Employment

Genpact Services LLC
Process Associate
2011 - 2013
Worked in cooperation with 80+ esteemed Process Associates to provide exceptional assistance to members and medical/dental providers worldwide for inquiries regarding benefits and claims. Achieved...
Convergys
Technical Support Agent
2009 - 2010
Challenged to assist callers in hardware, software and connection problems who have limited technical knowledge by walking them through system processes and network configurations. Eased...
Dnata, Emirates Group
Airport Services Representative
2007 - 2009
Assisted multi-cultural VIP passengers all throughout airport formalities, both in arrivals and departures. Trained to engage customers in small talk regarding a broad range of topics to ease them...
Global Contact Services Asia Pacific Inc (formerly
Team Coach
2005 - 2006
Led the team in terms of quality sales and daily quota. Mentored struggling representatives with low stats through Quality Management and Sales Strategies. ē Regularized and promoted to Team Coach...

Education

Trinity University of Asia
Mass Communications
2003 - 2005

Keywords

virtual assistant
resume writer
online secretary
data encoder
CSR
email
chat support
customer service
phone support
CSR
My Snapshot
Writing & Translation
1
Elance Level
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  • 12 months
  • Lifetime
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Clients
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Identity
Username
ycis_sicy
Type
Individual
Member Since
February 2013
Elance URL
Verifications
0
Leoua P. | Elance

Leoua P.