I have an Associates degree in IT/Networking in addition to 12 years experience in administrative support and customer service. Data entry, administrative support, technical support, and everything in between. I offer a variety of skills along with professional, accurate, and timely work. I enjoy keeping busy and welcome challenging tasks.
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Customer Service/Inbound Sales
2008 - 2011
Received inbound customer calls in my home office. Customers called in to order various items and I responded using scripts. I provided excellent customer service and also maintained the required...
Cloud 10 Corp
Customer Care/Technical Support
2009 - 2009
This was a short-term position that became even shorter due to lower call volume than expected. I was trained through a virtual environment on the Digital TV Conversion Project. I answered calls...
Customer Service/Deli Associate
2005 - 2006
I worked in the deli serving cooked foods, meats, and cheeses. I also cooked food, sliced meats and cheeses to order and ticketed the items for the customers to purchase at check-out. Adherence...
First Student Transportation
2000 - 2002
This is a school bus company. I mapped pickup locations on the maps for the school bus drivers. I also helped customers schedule charter bus rentals, usually via faxed orders but sometimes on the...
Wolter's Greenhouse and Garden Center
Customer Service/Retail/Data Entry
1999 - 2000
This job was split into two categories. The first part was customer service (cash register, watering plants, helping customers). but for around 2 hours per day I inputted the company's inventory...
Firstaff Employment Agency
1995 - 1995
I was put on various short-term projects (usually one month or less), which included mostly clerical duties. Typing, answering phones, photocopying were among the common duties.
The Saint Paul Foundation
1994 - 1995
Assisted the Executive Secretary with general secretarial duties. Also set up meetings and travel arrangements for President of company.
ATI Title Company
1993 - 1994
Organized and delivered mortgage paperwork to the local deeds office. Entered related data into the company's information system.
Model Cities of Saint Paul, Inc.
1989 - 1993
This is a non-profit management (parent) company for medical/dental/and family services facilities with many locations.
-- Supervised and evaluated performance of up to 5 employees on a daily...
US Army Corps of Engineers
1984 - 1989
I performed secretarial duties for the Engineering Branch Chief and engineers These duties included large typing projects (i.e. Scopes of Work, Environmental Impact Statements) answering the...
Harvard University edX
2012 - Present
University of Phoenix
Associates Degree Information Technology/Networkin
2010 - 2012
phone and email support