15+ years of Senior-level HR experience. Expert in HR communications, policy writing, process improvement projects and program development.
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Extensive experience creating Employee Engagement programs and initiatives, resulting in greater productivity and retention.
Expertise in HR Process improvement, procedure efficiency and use of self-service tools.
Created a variety of HR Communications strategies for increased employee engagement and retention. Designed 2-way communications vehicles for increased upward communications.
Led cross-functional teams to streamline processes to maximize efficiency and effectiveness within HR.
Led cross-functional teams to enhance and improve Customer Service processes and communications, resulting in higher Customer Satisfaction ratings.
Redesigned Company Handbook for Consulting Client. Implemented new policies and procedures for multi-location organization, resulting more consistency and reduction in legal activity.
Designed and facilitated New Hire Orientation modules for exempt and non-exempt employees.
Facilitated and coached supervisors on a variety of Human Resources training modules, including Change Management, Employee Relations, Interviewing and Selection, Legal Issues, Empowerment and People Policies and Procedures.
Designed and maintained Recognition Program for 800 locations and 2000+ employees.
Completed root cause analysis and improvement of company intranet to improve communication and ease of use.
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