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Zarah Fretzie L. | Elance
 
176985602337900
Last Sign-in: Sep 3, 2015

Zarah Fretzie L.

Expert QA Analyst, Call Center Expert in Sales
   Philippines
  |   Victoria, Laguna

Verified Freelancer

Zarah Fretzie L.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $5

I've been a Quality Assurance analyst for 7 years at a BPO company here in the Phils. I am proficient in data analysis/entry into Excel, Word or other programs and researching using the Internet or other information databases. I am also familiar in doing outbound and incoming calls to and from clients, vendors or others since under my list of tasks is doing client facing and conducting listening sessions.

Passionate, hardworking and provides quality end result!

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Jun 21, 2014|Transcription|Private|Completed
Jun 12, 2014|Transcription|Private|Completed
Mar 11, 2014|Transcription|Private|Completed
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4.0
Feb 4, 2014|Other - Writing Services|Private|Completed

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Portfolio

Completed Seminars for Customer Service Certified Peer Trainer and Facilitator...

Skills (8)

Tested
Customer Service Test
My Score
avg
Email Etiquette
My Score
avg
Passed
Email Handling
My Score
avg
Passed
Telephone Etiquette Certification
My Score
avg
Call Center Skills Test
My Score
avg
Passed
English Speaking Test
My Score
avg
Passed
Transcription
My Score
avg
Passed

Service Description

Been a Quality Assurance analyst for 7 years at a BPO company here in the Phils. Can deliver quality output that may provide employers profound return of investment.


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Employment

Aegis PeopleSupport
Quality Assurance Analyst
2006 - 2014
I was a QA analyst for more than 7 years.

Education

San Antonio De Padua College
BSHRM
2000 - 2004
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

call center
customer service
data entry
transcription
general
interview
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
Zarah_Loteria
Type
Individual
Member Since
February 2014
Elance URL
Verifications
0
Zarah Fretzie L. | Elance

Zarah Fretzie L.