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Zachary Ramos | Elance
Last Sign-in: Feb 5, 2015

Zachary Ramos

Customer Service and Technology
   United States
  |   McAllen, TX
  |  2:59 am Local Time


Minimum Hourly Rate $14

My name is Zachary Ramos and I am currently exploring my options right now in the career world. Stumbling onto this website has proven to be remarkably good fortune. I am usually on my computer for long hours of the day, so the type of work this website provides fits my current situation. I am also currently pursuing a Master's in Computer Science which shows I have a knowledgeable computer background. To further prove my worth, I have years of customer service experience, which ranges from, serving, personal training, treating patients,...

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This is a more professional version of my resume including all my volunteer experience...

Skills (10)

Computer Skills
Computer Repair
Computer Assembly
Customer Service
Customer Service
My Score
Call Center Skills
Email Handling
Email Etiquette
Email Technical Support
Microsoft Office
Physical Fitness

Service Description

The experience I bring to the table is top notch for the customer service world. I have had a variety different jobs over that past six years that have provided me with a set of skills that will work perfectly for this type of industry. Starting off, I follow my own set of rules when it comes to the customer handling experience. First, the customer is always right. I always make sure to never cause tension in a conversion and accommodate to their every needs. Second, I always make sure to listen and understand the customers problem and/or question. This is important because the customer wants to see that you are paying attention and truly keeping their best interests in the back of your mind. Finally, I always makes sure to keep an enthusiastic attitude, stay polite and professional, and just ooze confidence. These are totally and completely necessary for this type of job because no one wants a person helping them with a bad outlook on life. Additionally, I mentioned in my overview that I had experience in serving, retail, personal training, treating patients, call handling, sales, computer repair and leadership roles. At a glance all my job experience seems to be very different but in reality they came down to one truth, keeping the customer happy. The benefit of having these various jobs is that I have become very adaptable. My involvement and training has built me to become a sharp and quick learning individual. I can say I am confident in learning new tasks with the...

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Personal Training
Personal Trainer
2010 - Present
I teach people the basic concepts of health and fitness. I train people with self made training regiment. I always keep basic information about their progress on Excel and Word.
Freedom Fitness
Membership Sales
2014 - 2014
I sold memberships and merchandise to customers. I greeted and helped all members with billing or technical advice. I took phone calls and answered all questions related to my job. I organized,...
AT&T Privacy Policy Specialist
2013 - 2013
I answered questions related to AT&T's Privacy Policy. I transferred customers to appropriate departments for billing and technical advice. I learned how to be efficient with time management and...
Baptist Health System
Physical Therapy Tech
2012 - 2012
I provided a clean environment for therapists. I made sure cabinets were organized and stocked. I answered calls, scheduled appointments, and filed charts. I Helped treat patients on land and...
Parkour Camp Specialist
2012 - 2012
I learned how to organize large set of classes throughout the day. I taught children the basic principles of stretching, exercise, free-running and parkour. I gained leadership and discipline...
Remington Medical Resort
Physical Therapy Tech
2011 - 2012
I provided a clean environment for therapists. I gained experience in a hospital setting. I made sure all the store rooms were stocked with necessary medical supplies for therapists, doctors and...
Office Depot
Sales Associate and Computer Repair
2010 - 2010
I gained experience repairing computers for customers in store and through a remote access program. I improved my sales experience by selling warranties for all electronics and furniture products....
Wiggles Childrens Rehab
2010 - 2010
I made sure environment was clean for children. I helped answer phone calls and organize patient charts.
International House of Pancakes
2008 - 2008
I Learned how to work in a fast pace environment. I attained better people skills and the required work it takes to be an outstanding employee.


University of Texas Pan American
Master's in Computer Science
2015 - Present
University of Texas at San Antonio
Bachelor's in Kinesiology
2008 - 2012
Overview  |  Job History  |  Portfolio  |  Resume/C.V.


My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Per Client
Member Since
January 2015
Elance URL
Zachary Ramos | Elance

Zachary Ramos