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Bernhard R. | Elance
 
176985602337900
Last Sign-in: Sep 18, 2014

Bernhard R.

German & English Speaking Multi Professional
   Philippines
  |   San Carlos City, Negros Occidental

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Overview

Minimum Hourly Rate $22

Currenty I am still located in Malahide, Co. Dublin, Ireland but will move to the Philippines on 24th of Septeber 2014. By then in October 2014 I am available for an interesting and genuine Work From Home (WFH) opportunity.

So, I could be a Virtual Assistant, Customer Care Rep or a personal Account Manager. Office table, chair, phone and internet will be available !

My office career started working for the US Army located in Germany. As of my self-employment (demolition company with 5 to 8 employees in average) in Berlin Germany I am...

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Portfolio

Graphic created with Ultra Fractal
Graphic created with Ultra Fractal
Graphic created with Ultra Fractal
Graphic created with Ultra Fractal
Graphic created with Ultra Fractal
Z CAR M Track - The Call Of The Wild - Produced 2005, Swords Ireland
Z CAR M Track - I Love You so - The ultimate love song "I Love You So" -...
Z CAR M Track - Flower Ring - A very smooth slow love song / ballad - Produced in...
Z CAR M Track - I Follow You - Smooth dreamy Z CAR M track - Produced in Swords, Ireland
Z CAR M Track - She Knows - This is an older song created in Swords, Ireland

Skills (10)

Tested

Service Description

If you are seeking a Pro-Active, highly motivated and very experienced Customer Care, Partner Service & Account Representative to improve your clients productivity and satisfaction my troubleshooting, attention to details and efficient work who could help to build a strong reliable and long term client relationship with your company, then contact me please. Office, Telephone and Internet connection is available.

Please have a look to my CV

Personal Skill Information:

Music:

Z CAR M is my artist and registered business name at the same time. I am a musician since 1974, had classical piano training and have been in many bands before with live concerts. Currently I am doing home recordings which is including audio editing and end mastering. With Adobe Premiere Elements 11 I am creating interesting video-clips of my Z CAR M songs and uploading them onto YouTube where I own a Channel.

Graphics:

Photoshop is my best friend and I am using it since a very long time, creating logos and different graphics. I am also using Ultra Fractal to create very impressive fractal pictures

Web Design:

I am able to create websites (HTML, CSS and PHP)

Programs I am familiar with are:

- Frontpage (MsOffice)
- DreamWeaver
- PHP-Fusion
- Joomla
- Wordpress

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Employment

Manpower
Legal Removals Assistant
2014 - 2014
Manpower Ltd. for Google Legal Team Processing legal removals requests efficiently and accurately. Analyzing a high volume of cases making important decisions in relation to data protection on top...
Symantec Ltd
Account Representative
2010 - 2014
Responsible for building and maintaining professional and positive relationships with our Channel Partners & Master Resellers through direct day-to-day interactions - Handling escalations...
Symantec Ltd
Enterprise Customer Care Co-Ordinator
2010 - 2012
Working customer cases by email, Inbound- and Outbound calls, resolving customers enquiries regarding licensing programs, tools, product features and Symantec procedures, supporting Sales...
PayPal
Business Support Agent - Merchant Department
2009 - 2010
Working merchant claims and transactions and account issues, corresponding with merchants in German and English via email, merchant inbound and outbound calls, escalating customer queries to senior...
PayPal
Claims Department Agent – Protection Services
2008 - 2009
Working customer claims, attaching faxes to cases Corresponding with customers in German and English via email and phone, creating service requests, Mentoring new hires
PayPal
Customer Care Agent German Resolutions Team
2007 - 2008
Correspondence with customers via phone and emails, lifting limitations, account validation and verification
Hays Recruitment Agency
Data – Co-Ordinator
2007 - 2007
Temporary at “Ingersoll Rand” Swords | Running daily requisition and booking reports, validating stock requirements, ordering items with MFG Pro and Oracle, different statistic tasks (updating open...
eBay International
Customer Service Representative
2006 - 2007
UK Escalations Team / Team & PRC Live Chat, Email responses to eBay member, Technical Support, PRC Live Chat with eBay India, Weekly Service Level Report, Account investigations, Bug Pserv Reports
Oracle Software East Point Business Park
Ordering Process Admin Specialist
2005 - 2006
Validating orders for Oracle Licenses, Data entries, Booking Oracle Partner Orders, Month end – Validating processed orders, Liaising with Contract Specialist in Germany and Austria
ClientLogic
Technical Support Agent
2004 - 2005
Inbound calls (target driven), technical customer support for Lexmark Printer, logging calls and cases, sending exchange printer to customers, transferring difficult issues to 2nd level agents
Hertz Car Rental
Internet Administrator
2003 - 2004
Customer Service in general, Customer data updates and password re-settings, Data backups (Creditcard updates). Program related queries for travel agencies (Amadeus, Galileo, TOMA, Seamless,...
Hertz Car Rental
Reservation Agent
2003 - 2003
Inbound / Outbound customer calls (target driven), car reservations, customer queries, Hertz Internet Website navigation help
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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ZCARM
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Member Since
April 2013
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Bernhard R. | Elance

Bernhard R.