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Zeinab El-Kady | Elance
 
176985602337900
Last Sign-in: Mar 31, 2015

Zeinab El-Kady

Data Analyst/PM Coordinator/Database Admin/IT
   United States
  |   San Diego, CA
  |  10:45 pm Local Time

Overview

Minimum Hourly Rate $27

I am expert in IT and PM , MS Office. I am graduated from Computers and information Cairo University. Has 10 years of the analysis skills with IT programming languages and writing reports and designing dash boards.

I am native in Arabic,Flaunt in English and has couple of certificates from Cambridge.

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Portfolio

Skills (10)

Tested
flowcharts
Acrobat
Microsoft Project Management
Report Writing
English Basic Skills (U.S. Version)
Arabic language
Call Center Skills
Email Etiquette
Telephone Handling
SQL Programming

Service Description

I am expert and professional in the below :
1) Doing data analysis and putting the plans for the business.
2) Designing dash board and KPIs.
3) Designing and implement Data base.
4) Creating Websites

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Employment

St. Vincent de Paul Village
Data Analyst
2013 - Present
Perform data analysis for Reference Data applications. Update the data base on the Cstar application. Maintain issue database and move issues to resolution. Communicate effectively with the...
IBM
Work Force Management Assistant Manager
2010 - 2012
Guide individuals towards goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills. Single point of contact with the senior management through...
Xceed
Senior Planning(WFM) & Decision Support Analyst
2008 - 2010
Assist and support the strategic planning for customer operations through information and strength and weakness analysis. Flag and analyze situation that need to be brought to the attention of...
Zed
Business Analysis
2001 - 2009
1) Business Model and Operating Analysis, Defining and analyzing the organizationís approaches. 2) Process Design and Definition, planning and design of a business plan and model, and involves...
Xceed
Planning & Decision Support Analyst
2006 - 2008
Analysis of historical data, forecasting and creating staffing scenarios for inbound and outbound business functions. Forecasts call volume, service level, and required staffing each week to...
Xceed
International Customer service representative
2005 - 2006
Handling customers inquires on the telephone providing the right & full information according to the call center...

Education

RITI
Project Management Diploma
2008 - 2009
Faculty of Computers and Information
B.Sc. of Software Engineering
2000 - 2005

Keywords

Planning Management Translation Database Customer Service
My Snapshot
Writing & Translation
2
Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
zelkady
Type
Individual
Member Since
March 2012
Elance URL
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Zeinab El-Kady | Elance

Zeinab El-Kady