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Voravith O. | Elance
 
176985602337900
Last Sign-in: Dec 4, 2014

Voravith O.

   Thailand
  |   Ratchathewi, Bangkok

Overview

Seven years’ experience in a Customer Support Center. Service-minded with broad scope of experience in several Customer Support environments. Ability to manage global offices remotely worldwide. Excellent communication, negotiation and relationship building skills. An ability to hire, motivate, build teams, resolve conflicts, coach others for success, and guide people through change. Creative, out of the box thinker.

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Skills (10)

Tested
Strategic Planning
Customer Service
Customer Satisfaction
Operations Management
Staff Development
Technology
Analysis
Project Planning
Project Management
Account Management

Employment

"Self Employed"
Experienced Operations Manager
2014 - Present
Agoda
Customer Experience Manager
2014 - 2014
? Started up a Customer Experience team of 10 people across 3 locations (Thailand, Malaysia and Hungary) to manage negative feedbacks from the customer post contact surveys. ? Analyzed report...
Agoda
Operations Support Supervisor
2009 - 2010
Facilitate a strong focus on Customer Service Competencies development and quality in order to delight customers, enabled by effective coaching and performance feedback structures. ? Serve as a...
Agoda
Trainer
2007 - 2009
? Identify training needs across the contact center, and then design and deliver training required. Deliver core training modules including customer service, systems and IT training. Carry out on...

Education

Walailak University
Bachelor of Arts Program
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
zipkhan
Type
Individual
Member Since
December 2014
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Voravith O. | Elance

Voravith O.