Fourteen years of verifiable experience in administration, customer service and writing. Working knowledge of several Microsoft, OpenOffice and Adobe programs, with a focus on document composition and presentations. Computer and Internet savvy data processor, with high research skills. Professional and comfortable as customer advocate, while dedicated to the needs of any business.
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A brief overview of what constitutes a good credit score according to the major credit...
Writing: Freelance Writing and Rewriting for various online venues, with experience in online magazine and business writing, with or without SEO. Business Writing of various materials, such as newsletters and brochures.
Editing: Freelance Editing with experience in editing and proofreading in AP, MLA, and Chicago Styles.
Internet, HTML, and Desktop Publishing: Well versed in Internet usage, to include HTML. Experienced with Adobe Photoshop for electronic and print publishing.
Administrative support, with experience in data processing, efax, calendar management, event planning, scheduling, GoToMyPC, and file maintenance. Cold calling and interviewing experience.
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2009 - Present
As Independent Contractor, provide informative articles for the Internet, book reviews, and essays/reports for various organizations and individuals, read and review books for online publication....
Business Market Researcher
2003 - Present
As Independent Contractor, rate and/or audit various establishments for compliance of customer service standards set by businesses.
* Successful management of over fifty client accounts by creating...
Snelling Staffing Services
2008 - 2009
Provide clerical and administrative support to various businesses on a contractual basis. Client: Avocent, Huntsville, AL:
* Publishing department: organizing and updating documents and ads, using...
The Book Gallery
2008 - 2008
Assist customers with the selection and purchase of books and other media.
* Promote sales of new reading material by creating ads and eye catching merchandising techniques, thereby increasing...
Senior Customer Service Representative
2001 - 2003
Responsible for taking inbound calls from wireless customers throughout the United States, concentrating on the Northeast area, assisting internal and external customers, and providing some...
Systems Furniture Installations
2000 - 2001
Provided customer service to Armed Forces and business clients, and offered direct assistance to the owner of the company, by answering calls, contacting clients, and arranging furniture...
University of South Carolina
Bachelors of Arts English Literature and Language