ACD (Automated Call Distribution) system integrated with CRM (Customer Relationship Management system).
- Organizing callers in queues
- Caller distribution based on the charity program they are participating in and based on information indicated in the CRM (Customer Relationship Management system) Ã¢â¬â CRM integration
- Displaying information about the caller in a pledge drive automation system for call center agents Ã¢â¬â integration with agent workplace
Main technologies: Flex4/ActionScript, Mate, Adobe Creative Suite 5, Cold Fusion, MS SQL Server 2008
Yumasoft is a well-known outsourcing software development company. We have been working since 2003.
Our team consists of more than 60 experienced engineers, able to carry out even the most complex projects and deliver high-end software products and solutions, maintenance, and support.