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Check out Technical Support specialists with the skills you need for your next job.
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Clients rate Technical Support specialists
Rating is 4.7 out of 5.
4.7/5
based on 2,993 client reviews
  2. Admin & Customer Support Talent
  3. (Current) Technical Support Specialists
  • $65 hourly

    • 4.5/5
    • (20 jobs)
    Experienced Senior Technical Consultant with a dedicated commitment to building lasting partnerships with organizations. Offering over a decade of expertise in technical support, operations, and project management. Skilled in effectively addressing various technical challenges, streamlining processes, and implementing customized solutions. Experienced in migrations, collaborative tools, and user training. Noted for adept stakeholder engagement, impactful problem-solving, and consistent success in delivering projects within set budgets and timelines. Important points: - Over a decade of IT experience as a Senior Technical Consultant - Specialization in IT infrastructure and system optimization - Proficiency in using statistical analysis to enhance systems and operations - Strong communication skills for effective stakeholder engagement - Proven track record in resolving business challenges and seizing development opportunities - Expertise in helpdesk administration, providing strategic technical guidance, and conducting customer needs assessments - Skilled in network configuration and risk management - Consistent success in optimizing systems, meeting KPIs, and managing project execution - Extensive experience in IT consulting and outsourcing - Trusted catalyst for positive organizational change and excellence.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Network Administration
    System Administration
    Computer Network
    Customer Service
    Helpdesk
    Troubleshooting
    Tech & IT
    Online Chat Support
    Email Support
  • $20 hourly

    • 5.0/5
    • (11 jobs)
    IT and Telecommunications Professional with more than 10 years of experience in efficiently delivering projects in different scales and levels accordingly to client needs. Extensive knowledge in implementation and design for mobile networks nodes, corporative services, computers technical support, computer maintenance, LAN networks. Leadership skills, and teamwork. Certified in CompTIA+ and MCP. I look forward to work for IT Projects and also as a Service Manager.
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    Customer Service
    Microsoft Active Directory
    Project Management
    Windows 10 Administration
    Managed Services
    Wireless Communication
    Game Testing
    eBay Listing
    Wireless Network Implementation
    Email Communication
    Customer Support
  • $150 hourly

    • 4.9/5
    • (270 jobs)
    ✅ Highest earnings & rating for Jamf Freelancer ✅ 70+ Jamf Pro deployments ✅ 40+ Intune deployments ⚙️ Zero-touch deployments for macOS with DEPNotify ⚙️ Advance scripting to enhance your Jamf workflows ⚙️ Jamf Connect (Okta, Azure AD, GSuite) and Jamf SSO workflows ⚙️ Custom sh scripting and pkg creation ⏱ Full-time Independent Freelancer 🏢 Supporting deployments and automation for 5 large Jamf MSPs. 🗣 Communication is key to any project which is why it will always be #1 priority. A diverse Systems Engineer with 10+ years of experience in developing and maintaining IT systems, and 8 years of experience in mobile device management. Technical expertise spreads across server and backup administration, cloud security, software support, asset management, vendor management, and customer support. Specializes in saving man-hours and money for the enterprise.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    JAMF
    OKTA
    VMware ESX Server
    Solution Architecture Consultation
    Mac OS X Administration
    Mobile Device Management
    Bash Programming
    Windows 10 Administration
    Bash
    Microsoft Windows
    Systems Engineering
    Microsoft Azure
    Microsoft Windows PowerShell
  • $100 hourly

    • 5.0/5
    • (144 jobs)
    ⭐⭐⭐⭐⭐ "Sometimes you have to think if someone deserves a 5 but in this case, no thought had to go into it. Collin did amazing work all around." My background consists of 10 years of experience in motion graphic work and editing, including 5 years of live streaming consultation aimed at the corporate and gaming industry. I have created productions for live streaming from vague concepts to finished products. I have produced shows, instructed others on best practices, and helped with troubleshooting when the occasion arose. I have worked with high-profile individuals and brands. I am well versed in programs such as OBS, VMIX, Zoom and the Adobe suite. I can also create high-quality integrations for zoom meetings, zoom webinars and live video calls. I bring a sense of professionalism to your productions and will work with you every step of the way, from the proper hardware to the correct software for your needs. If you need industry-standard practices and help, please message me so we can connect and talk about your next project.
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    Screencasting Video
    Gameplay Footage
    On-Camera Presenting
    Video Editing
    YouTube
    Zoom Video Conferencing
    Facebook
    Twitch
    Video Stream
    Adobe Premiere Pro
    Virtual Assistance
    Motion Graphics
  • $40 hourly

    • 4.3/5
    • (11 jobs)
    Customer Success is my passion. I am an Onboarding Manager with over a decade of experience in customer and technical support. I am very passionate about helping customers and providing a customized experience. My peers have recognized me as an excellent performer who is unafraid to exceed expectations. I love seeing customers set up for success and thrive to meet their goals.
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    Customer Onboarding
    Customer Service
    Salesforce CRM
    Email Communication
    Customer Support
    Product Onboarding
    Online Chat Support
    Email Support
    Zoho CRM
  • $24 hourly

    • 4.9/5
    • (206 jobs)
    ✅ Customer Management/ Website management, including website transfer to different hosting providers, domain transfer, website security, and recovery from hacking incidents, as well as handling reseller hosting domain accounts. Moreover, I have a strong command of CPanel, WHM Manager, and related tools.
 ✅ With a specialization in WordPress and familiarity with various CMS platforms ⚡️Kadence WP ⚡️Kadence Theme ⚡️Kadence Blocks ⚡️WordPress Blocks ⚡️Generatepress ⚡️Feast themes ⚡️Divi Builder ⚡️WPBakery Page Builder ⚡️Elementor 
✅ Funnel Creation > landing page development and the creation of diverse funnels such as opt-in, sales, up-sell, and thank you funnels. ✅ Tracking Tool Setup > Adtrackz, Cmax, QCC, Clickmagick, OptimizePress, Clickfunnels, and Ontraport ✅ Another area of my expertise lies in setting up email marketing software, including Aweber, Getresponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, ActiveCampaign, and other similar platforms. I am well-versed in their functionalities and can seamlessly integrate them into any marketing strategy. I am ready whenever you are, so don't hesitate to contact me!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    ClickFunnels
    Email Support
    Visual Communication
    Google Analytics
    Customer Service
    Internet Marketing
    Customer Support
    Mailchimp
    Freshdesk
    ConvertKit
    WordPress
  • $45 hourly

    • 5.0/5
    • (20 jobs)
    Certified IT professional with extensive experience in implementing, maintaining, and troubleshooting Microsoft 365 services, Intune, Microsoft Defender for Endpoint, and MS Entra ID. I have the ability to map the end-to-end process of implementing an effective Digital Workplace using Microsoft suite of cloud services, a proven track record of implementing complex cloud productivity and security solutions, and an ability to troubleshoot and resolve complex technical issues. Core Expertise --------------------- - Strong experience in Microsoft/Office 365 implementation and administration - Hands-on experience with Intune deployment and troubleshooting - Windows server administration - Windows server 20212/2012R2/2016/2019 - Strong hands-on experience with PowerShell scripting. - Strong experience in implementing hybrid identity solutions with Azure AD – password hash synchronization, pass through authentication, and ADFS. - Experience in implementing calling and meeting solutions with Microsoft Teams. - Good knowledge and familiarization with networking (TCP/IP, DNS) - Email and file migration expert: Cloud-to-Cloud, On-premises-to-Cloud - Strong experience with customization of Microsoft 365 apps installation and licensing options. - Strong experience with Microsoft Endpoint Manager and Microsoft Defender for Business - Experience with RMM tools: Ninja, ConnectWise, Datto RMM, etc. Certifications ---------------------- Microsoft Certified: Teams Administrator Associate Microsoft Certified: Azure Fundamentals Microsoft Certified: Enterprise Administrator Expert Microsoft Certified: Security, Identity, and Compliance Fundamentals. Microsoft Certified: Identity and Access Administrator Associate. AWS Certified: Cloud Practitioner I work with high level of commitment, making sure that I exceed my client’s expectations at all times, resulting in long working relationships. I base my work on trust, honesty, and integrity, and I will deliver the very best of service whenever you need a competent IT professional. I look forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Cloud Security
    Microsoft Endpoint Manager
    Amazon Web Services
    Microsoft Exchange Online
    Office 365
    Microsoft Azure
    Group Policy
    Microsoft Outlook
    End User Technical Support
    Microsoft Windows PowerShell
    System Administration
    Microsoft Active Directory
  • $35 hourly

    • 5.0/5
    • (3 jobs)
    I am an Information Technology professional with experience in supporting systems from simple computers to corporate networks and servers. • I'm experienced with Windows, Windows Server, Mac, Linux, iOS, Android • I can administrate and troubleshoot systems and resolve issues from single computers to computer networks and mobile devices • I like to communicate regularly and ensure that every need is taken care of!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Email Support
    Software QA
    Mobile Device Management
    Windows 10 Administration
    Network Administration
    Personal Computer
    Customer Service
    Electronic Workbench
    Windows Server
    macOS
  • $12 hourly

    • 4.8/5
    • (6 jobs)
    I have been in the Tech support/Product Specialist field for 10 years. During this time I have worked for Amazon.com, SpyTec Inc, One Hour Site Fix and Gemba 360. I've worked in various capacities where my job entailed providing support on products and services, Host webinars, Onboarding new clients, training on software/business management platforms and IT support. I have experience assisting clients via email, VoIP phone, and chat. I also have experience in using various software to assist customers/clients. One of my main strengths is my ability to adapt quickly to my environment. I'm also a fast learner and team player. With my skillsets and attributes, I can add great value to your organization which will in-tern contribute to the growth and development of your business. I also understand the importance of growing and maintaining a great relationship between you and your customer I have listed a few platforms/software I have worked with: -Tawk chat system -Click Desk -Agile -Kanban -Trello -Freshdesk -Charge Bee -Zendesk -Wix.com -Intercom -MailChimp -Hubspot -Zoom -Google sheets -Photoshop -Lightroom -Building websites using Wordpress templates, Shopify templates as well as fulfilling orders through Oberlo
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    RingCentral Glip
    Microsoft Word
    Microsoft Excel
    Customer Service
    Spreadsheet Software
    Talkdesk
    Adobe Photoshop
    Magento
    Photography
    Freshdesk
  • $20 hourly

    • 5.0/5
    • (23 jobs)
    Hello there, it's a pleasure to connect with you. Speaking of connecting, please be honest, does my bow tie come off as a professional look, or am I trying too hard? While you might be thinking that, did you know that 35% of customers post negative comments about companies on social media? This might not seem to be a big number, but it needs to reduce as only 73% of them will remain loyal to companies with great support representatives. So now the BIG question is; Does your company invest in hiring great Technical and Customer Support professionals? In our present time, being good simply isn't good enough to succeed, you've got to be great. For your company to be great, it is heavily decided on if you can provide GREAT service to your clients and customers, but you already know that they know that, everyone knows that. So how can you provide that great service and have a growing customer base? Well, the truth is; -YOU need a PEOPLE-oriented team of professionals with expertise in Customer Service. -YOU require an individual with excellent communication skills to provide call, chat, and email support. -Someone capable of answering product questions, providing end-user support, and crafting easy-to-read FAQs compilation, that is what YOU need. And it turns out, companies that invest in Customer Service, Support, and Satisfaction have an increase in employee engagement by 20%, now that is a good ROI. This brings us to why I'm here. With over 4years working in Tech & IT as a Technical and Customer Support Specialist, I believe I am exactly what YOU need. This is because of my deep passion for technology and people, I am completely convinced that Technical Support is the most fulfilling career, nothing beats the feeling of genuinely helping someone! Your goals will become my goals, and I look forward to working with and for you to achieve them, I am skilled, flexible, and an effective communicator with a helpful disposition and exceptional customer service abilities. Here are some more details about me. ✔Top Rated Upwork Freelancer ✔BSc. Computer Engineering ✔Google Certified IT Support Specialist ✔HubSpot Service Hub Certified Professional ✔Freshdesk Certified Product Expert ✔Linkedin Certified Customer Service Specialist ✔Certified Professional: Cybersecurity Foundations ✔Comptia Sec+: Cybrary Certified Need a little nudge? Check out what other clients and business owners are saying about my services below. Feel free to shoot me an invite so we can have a chat and discuss your business needs. I look forward to it and will most definitely be at your service. Thanks!
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Article Writing
    Technical Writing
    Blog Content
    Customer Relationship Management
    Troubleshooting
    Content Writing
    Information Technology Operations
    Customer Satisfaction
    Technical Documentation
    Customer Service
    Customer Support
    Online Chat Support
    Jira
    Email Support
  • $10 hourly

    • 5.0/5
    • (6 jobs)
    I am a disciplined, results & goal-oriented, and hardworking person who learns quickly. Able to take instructions easily and carry them competently. I am a learner, and I am not afraid to seek new experiences in the fields where I can continuously excel and grow. I am a digital nomad and have worked in the Customer Service and Technical Support fields. I have worked for a 500 Fortune Company as a Service Desk Analyst, Tech SME, and SaaS Tech Officer. I have experience working with startup companies in the SaaS and Marketing fields. And if you feel that we can excel together, I look forward to speaking with you! Cheers, Ronald John M.
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    Administrative Support
    Search Engine Optimization
    Data Entry
    Dashboard
    Social Media Management
    Helpdesk
  • $175 hourly

    • 5.0/5
    • (38 jobs)
    US-based Salesforce Admin, Developer and Solution Architect | Salesforce HQ Alumni | Salesforce Certified | MBA in Analytics and E-Commerce | 10+ years’ experience in implementation and technical support We may be a great fit if: ►You have a technical issue that you need to resolve with your Salesforce Org. ►You are looking to configure Salesforce to automate your business processes. ►You are new to Salesforce and looking to deploy a CRM for your business. ►You are looking for a long-term partner that can keep your Salesforce org optimized and generating an ROI. ►You are looking to build a custom feature within Salesforce to support your business or sell to Salesforce customers. Working with me you will: ►Have an expert that can configure and implement Salesforce to align to industry best practices. ►See a reduction in issues, work arounds, and overall work hours spent by your sales department making Salesforce “work”. ►Have someone that can understand how your business operates and drive a technical strategy to support it. ►Have someone on call to resolve business stopping technical issues. My Background ►Salesforce Solution Engineer for Salesforce HQ ►Salesforce Technical Architect for two of the Big Four Consulting firms ►Implemented Salesforce Orgs from 2-270,000 users ►95% of my clients do repeat business with me I have experience in: ►Salesforce Sales, Service, Experience (Communities), Marketing, CPQ, and Non-Profit Clouds. Technical Skills: ►AppExchange Application Buildouts ►Salesforce Buildouts ►Call Telephony Integration CTI – Vonage and Twilio ►Custom Data Model Configuration ►Document Management – Conga, DocuSign, and Panda Doc ►Salesforce Cost Price Quote CPQ – Invoices, Ordering, Recurring Revenue, and QuickBooks ►Experience Cloud – Customer Portals, Payment Portals, and Shopping Cart Buildouts ►Flows, Process Builder and Workflows ►Salesforce Forecasting ►Lightning Web Component development and repair ►Marketing Cloud buildouts ►Pardot – Email Campaigns Configuration ►Advanced Reports and Dashboards ►Service Cloud – Case Management, Escalation and SLAs
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Salesforce CRM
    Salesforce Marketing Cloud
    Salesforce Email Studio
    Cloud Implementation
    Salesforce Service Cloud
    Implementation
    Salesforce1
    Salesforce Wave Analytics
    Salesforce Sales Cloud
    Salesforce CPQ
    Salesforce Lightning
    Salesforce
    Salesforce App Development
  • $25 hourly

    • 4.2/5
    • (4 jobs)
    -Software Quality Assurance from the Dominican Republic with 5+ years of experience working with the Agile Scrum / Kanban framework. I specialize in Web and Mobile apps (iOS / Android) testing. Some of my responsibilities are but are not limited to: ● Ensure that all phases of the development life cycle meet the established quality standards (Analysis, Design, Development, Testing, Integration, Installation). ● Improve existing quality standards and / or create new standards. ● Document the evidence of the tests done. ● Give feedback on tests. ● Identify the weak points of any phase of the development life cycle to optimize it in the next delivery or sprint. ● Install the objects (database, frontend and backend) in the quality environment (test environment) and validate that the client's requirements work correctly. ● Develop, maintain, and execute test cases utilizing user stories within Agile Sprints. ● Translate functional and technical requirements into test cases. ● Identify usability issues and functional deficiencies. ● Enter bugs into defect tracking tool (JIRA, AZURE DEV OPS) and follow up for a solution. ● Interact with clients and update progress to team and managers on a daily basis. ● Review project requirements to ensure requirements are testable ● Provide estimates on the amount of time needed to complete testing related tasks within a sprint ● Analyze test output, identifying discrepancies and clearly documenting defects
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    Regression Testing
    Black Box Testing
    Software Testing
    Web Testing
    Manual Testing
    API Testing
    Functional Testing
    Bug Tracking & Reports
    Azure DevOps
    Software QA
    Mobile App Testing
    Scrum
    Quality Assurance
    Jira
  • $25 hourly

    • 4.9/5
    • (113 jobs)
    I am a B.Tech engineering graduate and a full-time freelancer. With a decade of experience in various roles, I have refined my skills in customer success management, operations management, and leading teams. I am currently seeking a full-time position where I can leverage my expertise in a long-term commitment. I am looking for a position where I can make a meaningful impact and grow within the organization. As a self-motivated and detail-oriented individual, I am committed to delivering high-quality work and fostering a positive team dynamic. Additionally, I am flexible with my schedule and location, making timezone differences a non-issue. If you are looking for a committed and results-driven professional with a proven track record of success, I am confident that I would be a valuable addition to your team. I only send proposals to jobs for which I have the relevant skill set and knowledge—that way I can do the job without much intervention on your part. I am always willing to learn new skills/tools/software required to complete your project. I can help you with - 1. Customer Success and Technical Support 2. Looking after day-to-day operations in a company 3. Testing any software/website/platform 4. Hiring 5. Managing a team 6. Training 7. Building processes that increase efficiency 8. Website design/management If you are the visionary/creative, I am your implementor! Thank You for taking the time to go through my profile. I look forward to discussing how my skills and experience can contribute to the success of your organization. Feedback from previous clients on Upwork - "Trinayan is an outstanding contractor who has worked for us for many years. I recommend him for any project that needs extra attention to detail and when you need someone who will go the extra distance." "It is a pleasure to work with Trinayan. He is very capable, creative, and cooperative. I describe a general vision and he makes it a reality." "I have worked with many good freelancers, however, Trinayan amassed me with his response speed, knowledge in providing good customer support, efficiency in work, and business ethics." "Excellent work! Very persistent! Super attention to detail, as always. Could not be happier and highly recommend!" "data2data does excellent work. We are most impressed with his attention to detail. Taking the time to properly research words or names when in doubt. He has a relentless pursuit of perfection that is reflected in the quality of work he produces. We look forward to continuing to work closely with data2data for the foreseeable future! Highly recommended!"
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    ActiveCampaign
    WordPress
    Keap
    Operations Management Software
    Memberium
    Zendesk
    QA Testing
    Hiring Strategy
    Customer Service
    Business Management
    Project Management
  • $35 hourly

    • 4.7/5
    • (15 jobs)
    Highly motivated and experienced IT professional with expert proficiency in providing desktop, server, and application technical support in a dynamic, fast paced environment; offers over five years of experience supporting executives and senior leaders in an enterprise environment. Comprehensive understanding of the skills needed to quickly identify and resolve issues with hardware, software, and network access.  Well versed in providing end users with the necessary training and knowledge to empower full use and benefit from technology. Regarded for the ability to deliver outstanding results with the highest degree of expertise and professionalism.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Communication Strategy
    Helpdesk
    Email Support
    Mobile Device Management
    Microsoft Office
    Windows 10 Administration
    Customer Service
    Network Administration
    Email Communication
    Customer Support
    Microsoft Active Directory
    Microsoft Azure
  • $20 hourly

    • 5.0/5
    • (21 jobs)
    Experienced in Wordpress/PHP/JavaScript/UI. My English skills are top notch and I can work under pressure even with less supervision. Additional Experiences includes: Digital Marketing, Analytics and Data Management, Social Media Marketing, Paid Advertising(PPC) and Technical Support.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Website Redesign
    HTML5
    JavaScript
    CSS
    WordPress
    Customer Service
    Troubleshooting
    HTML
    PHP
    MySQL
  • $15 hourly

    • 4.5/5
    • (4 jobs)
    Networking engineer with experience in virtually all aspects of computing and in the customer care industry. I have an aptitude for computing, this allows me to easily assimilate knowledge for fields such as web development, software development, database management and programming among others. Throughout my career, I have been in the role of a technical support specialist for virtually 2 years working with several Jamaican government bodies.The job included, but not limited to maintaining the users, adding or removing devices as well as troubleshooting and fixing problematic devices on the network. Most recently, I aligned myself with one of the largest Telecommunication networks in the Caribbean, Digicel. There I worked as for over a year customer care agent, providing quality service for our large Jamaican customer base. I learnt a variety of things during my tenure, including what world class customer service was, as well as what was required from a workforce management analyst. The Microsoft office suite has been something that I have spent a great deal of time with, my first introduction to the product suite was in grade school, over 15 years ago. Needless to say, I acquired a great deal of knowledge as a result. I have become especially proficient in Microsoft access and excel, having mastery over all functions in excel. Eventually, I was introduced to the visual basic application, a programming language built into the office suite, giving more control over the tools. This programming language gave me the ability to create their own functions, macros and specialized functionality to the application. In conclusion, I have a natural aptitude for anything computer related and would make a fine addition to your company.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Email Communication
    Customer Service
    ClickFunnels
    Network Monitoring
    Email Marketing
    Zapier
    Marketing Automation
    Network Engineering
    English
  • $25 hourly

    • 4.8/5
    • (28 jobs)
    ✅ Meticulous attention to detail and a knack for fostering seamless collaboration among cross-functional teams. ✅ Committed to excellence, poised to elevate your marketing initiatives with strategic planning and efficient execution. ✅ Proven track record of efficiently managing marketing initiatives from conception to execution.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Time Management
    Management Skills
    French
    Team Management
    Shopify
    Administrative Support
  • $35 hourly

    • 4.9/5
    • (16 jobs)
    "Teamwork is the ability to work together towards a common vision. It is the fuel that allows common people to attain uncommon results." - Andrew Carnegie Hello there! My name is Erick. I am a passionate IT professional with more than 12 years of experience in providing customer and technical support to different Fortune 500 US-based companies. These companies include (Dell Computers, Coca-Cola IT Helpdesk, Sport Clips- Salon Ultimate and a few MSP companies). I've worked as a Senior Remote Desktop/Network Engineer for several MSP companies based in the US, Canada and Australia. Qualification Highlights: Datto Certified Practitioner in RMM Datto Certified Practitioner in Autotask PSA Datto Certified Deployment Specialist in Continuity Datto Certified Deployment Specialist in RMM Datto Certified Practitioner in Networking ConnectWise Manage 101 User Connectwise Automate 101 User Connectwise Control 101 User IT Glue Certified Professional: User Level 1 Threatlocker Ringfencing CyberHero CompTIA A+ ITIL V3 Certified Lean Six Sigma Yellow Belt Since I started working as an IT professional, I have gained IT knowledge in: Ticketing system: - Datto AutoTask PSA - Halo PSA - Connectwise Manage - Syncro MSP - Atera MSP - Jira - RepairShopR - Freshdesk - Zoho Desk - Zendesk - ServiceNow - Siebel / Dellserv RMM: - Syncro MSP - Atera MSP - NinjaOne RMM - Datto RMM - Connectwise Screenconnect - Solarwinds RMM - LogMeIn Central Remote Control software: - Splashtop - LogMeIn - Anydesk - GoToAssist - BOMGAR - TeamViewer - Solarwinds N-Able MSP Anywhere KB Management System: - IT Glue - Hudu - Service Now KB - Jira Confluence - Atera KB - Syncro KB Phone System: 3DUC 3CX SASBOSS ACCESS4 Password Manager: Password Boss Bitwarden NordPass Keeper Bitwarden Lastpass 1Password MDM: O365 Admin Microsoft Azure AD Microsoft Entra Microsoft Intune Windows 365 CIPP Email Data Backup: Dropsuite Datto Backupify Acronis Cyber Protect Clous Backup N-AbleCive Data Protection Veeam Backup for O365 Avanan Email Security Service: Cofence Mail Protector Proofpoint GraphUs Ironscales Cydef Mailguard MDR/EDR/XDR platform: Todyl EDR Datto EDR Rocket Cyber SAAS alerts Huntress Augmentt Cloud Controlled Networking: Cisco Meraki Microsoft Intune Privatise VPN Tailscale Backup Solutions: - Acronis Cloud Backup - Veeam - FABS Backup - N-Able Backup Console - Carbonite - Box / Dropbox - OneDrive - Shadow Protect - Nakivo Backup AV, Firewall, and anti-spam: -Threatlocker - Autoelevate - Sonicwall - Fortinet - ESET - Sophos - Malwarebytes - Todyl - Webroot - Sentinel One - Galactic Scan File-Sharing: - One Drive - Dropbox - Sharepoint - Google Drive / Drive Filestream Database Servers: - Microsoft SQL Server 2019 - Microsoft SQL Server 2008 My troubleshooting skills are but are not limited to: - Windows / Mac basic and advanced troubleshooting - Gsuite administration / Migration - Zoom administration / Migration - O365 administration / Migration - Microsoft Entra administration - Windows 365 Administration - Microsoft Intune Management - VM administration - Online/Cloud Backup Management (Acronis) - Image Backup (Veaam) - Synology NAS backups administration - QNAP NAS backups administration - Unifi/Ubiquiti device administration - Active Directory Management - Server Administration - Patch Management - Virus monitoring and removal - Advanced Windows and Mac Hardware troubleshooting and maintenance - Multi-function Printer setup and troubleshooting - Software installation and compatibility troubleshooting - File or folder permission management - Basic Network Troubleshooting - Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall - Password Manager administration - MFA administration
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Server Administration
    Managed Services
    Network Engineering
    macOS
    System Administration
    IT Management
    Mac OS X Administration
    Remote IT Management
    IT Support
    Helpdesk
    Customer Support
    Desktop Support
    Phone Support
    Email Support
  • $15 hourly

    • 5.0/5
    • (3 jobs)
    I create, maintain, and update spreadsheet reports based on your needs. I have worked in different areas for BPOs, mainly focused on data collection, analysis, and presentation of reports. I have created, and standardized capacity plan files for several companies to improve resources, productivity, and revenue efficiency. I can recognize and recommend operational strategies based on a forecast, KPIs, and business trends per Month, week, day, and at an interval level. • Skills - Data Analysis - Search and Summarize Data - Capacity Planning / Staffing - Client Assistance, Call Center Technical Support, and Customer Service oriented - Native Spanish and Advanced English written and verbal • Proficiency in the following tools - Google SpreadSheets - Google Hangouts and Mail - Microsoft Excel - Microsoft Word
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    Intercom
    Stripe
    Communication Etiquette
    Customer Satisfaction
    BPO Call Center
    Email Communication
    Data Entry
    Jira
    Phone Support
    Freshdesk
    Microsoft Excel
  • $15 hourly

    • 5.0/5
    • (23 jobs)
    Freelancer since 2014 and customer support for 14 years. I am results oriented, dependable and a professional with a solid performance track record.
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    Helpshift
    Shopify
    Shopify Apps
    Gmail
    Customer Service
    Helpdesk
    Online Chat Support
    Email Support
    Zendesk
  • $10 hourly

    • 5.0/5
    • (18 jobs)
    Exceeding expectations, not just meeting them! 🌟 Perfect 5-star feedback on projects 🏅 Been in several industries for 12 years now ⏰ Remarkable 22K worked hours! (And counting) 💯 Impeccable Job Success Score 🏆 Expert in Chat, Email, and Phone Support + Complaints and Escalation Management ⭐️ Team Management experience Here's what I can do for you: 🔥 Sales 🔥 Virtual Assistance 🔥 Customer Service 🔥 Lead Generation 🔥 Community Management 🔥 Appointment Setting 🔥 Social Media Management 🔥 Reservations Assistance 🔥 iGaming 🔥 Claims and Dispute Management 🔥 Escalations & Complaints Resolution Think I'm the ONE to elevate your business? Let's talk! ✅ If you're interested... 💬 Send me a message... 📞 Let me know your preferred time for a phone call - I am available most of the time! P.S. Here are some of the tools I use: - Freshdesk - Freshcaller - Gorgias - Zendesk - Shopify - Salesforce - Hubspot - Live Agent - Microsoft Office (Word & Excel) - Slack - Discord - Facebook, IG, and Youtube - MS Outlook - Google Drive - eCommerce tools - Notion - ClickUp - Opencart - Wordpress and Elementor - LinkedIn Sales Navigator I'm not just a service provider – I'm your partner invested in your success. Let's build something great together! 🤝
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Supervision
    Lead Generation
    Content Writing
    Email Marketing
    Multitasking
    Customer Support
    Administrative Support
    Customer Service
    TSR
    Phone Support
    Online Chat Support
    Zendesk
  • $55 hourly

    • 4.9/5
    • (5 jobs)
    I'm a technical support specialist with over 15 years of experience in the field, I've been providing support for overseas companies to customers in the US, Latam, Europe and Asian Pacific. The support provided goes from general information inquiries all the way to deep technical support, this can be via email, phone call, IM, remote desktop sessions (webex, or similar) and remote login to clients and servers. I've have a good level of written and spoken English and native Spanish which allows me to work on most customers based in the American continent. Customer satisfaction is my prime goal and understanding their needs is key. To achieve this I spend a considerable amount of time using, testing and fully understanding the services offered by the company. I'm passionate on giving an excellent support in the shortest time, and in during this process, documenting the process in ticketing systems, online documentation, FAQ, user instruction PDF, etc.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Slack
    Implementation
    Troubleshooting
    CRM Software
    Compliance
    Incident Management
    Customer Service
    Technical Analysis
    Business Intelligence
    Technical Translation
    Technical Documentation
    Customer Support
    Freshdesk
    Zendesk
  • $40 hourly

    • 4.4/5
    • (18 jobs)
    WHAT CAN I DO FOR YOU? API Development and integration with POS, Payment processing etc Custom solutions development System administration in Windows client and Server OS Data work in Word and Excel (data entry, formatting, manipulation, consolidation, creating templates with formulas, macros etc) Customer services / Help Desk support Installation, initial staging and maintenance of NCR products such as Aloha POS, Connected Payments, EDC, Aloha To Go, Aloha Online Ordering, Aloha Kitchen Database prepping for restaurants - initial staging and maintenance Etc MY KNOWLEDGE AND EXPERIENCE: Over 20 years of experience in IT industry Experience in implementation, installation and troubleshooting ECDL (ICDL) trainer and test leader Microsoft trainer Numerous certifications from various vendors but mostly Microsoft Level 3 Software Engineer for NCR Hospitality Solutions services Currently support numerous quick chain restaurants in using NCR Aloha POS system Feel free to contact me with the need you have and I will happily answer you and hopefully we can create a fruitful business relationship for both sides.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Customer Service
    API Integration
    Ticketing System
    Point of Sale & Payment Systems
    US English Dialect
    ScreenConnect
    Windows 7 Administration
    Administrative Support
    Microsoft Server
    Helpdesk
    Windows 10 Administration
    Windows Server
  • $35 hourly

    • 5.0/5
    • (80 jobs)
    GURMIT SINGH Hello I am a highly-skilled Freelancer. I am certain I would make a valuable addition to your organization. With more than 18 years of experience as an IT Systems Manager I am much skilled in below core competencies: Core Technical Skills: LINUX, BACKUPS, DR and AWS Cloud with CloudWatch, Zoom LINUX: SUSE, RHEL, UBUNTU Projects:  Basic and Advanced Administration o Managing File Systems with LVM, restructure of file systems o LDAP/NFS/NIS setup and administration o Mail server setup and administration o LAMP setup o Upgrades and update activities o Advanced troubleshooting  Bash Scripting  Checks on system fine-tuning, recommendations and implementing solutions for an application like SAP HANA.  Server hardening as CIS (Center of Internet Security) benchmark level 1 and level 2 – o Complete checks and observations o Fixes for all threats o Complete documentation for Audit purpose o Customized scripts for the setup of the organization to harden any server for future of the same version. Disaster Recovery and Backup Solutions: Projects:  Design and Solution for applications like SAP HANA or Virtual machines o Onsite/Offsite real-time, offline full backups for applications like SAP HANA from the Datacenter to the cloud o Onsite/Offsite partial backups HANA from the Datacenter to cloud o The premise to a cloud backup of data and VM o Backup of data with manual bash scripts or 3rd party tools o Complete plan with detailed documentation for recovery of DR sites. AWS Cloud Solutions Projects:  Consulting for running AWS set up for designing and redesigning o Setup VPS, EC2, o Automate snapshots o Make policies for AMI’s  CloudWatch o Plan and design solution for implanting CloudWatch o Configure and testing with required monitoring o Configure and testing for automating the process using CloudWatch Projects completed below: LINUX Hardening (SUSE RHEL, UBUNTU), CIS Level 1 and level 2 security. SUSE Manager - Implementation and Administration. Linux (Red Hat, SUSE): advance Admin Skills in Implementation, troubleshooting, and RCA UNIX (true 64 Unix): Advance Skills in Implementation, troubleshooting, and RCA VMWare ESXi: Advance Skills in Implementation, Integrations with Veeam and AWS Storage Gateway troubleshooting. AWS (EC2, Storage Gateway): Advance Skills in Implementation, Integrations with Veeam and ESXi and troubleshooting Migrations: AWS to Azure, Azure to AWS, Physical to Virtual systems in ESXi and Unix, On-premise to AWS migrations. SAP (Basis): Implementation of R3 Architecture with Sybase as a database on physical, VM environment and AWS cloud, role and security management, system copy, complete basis activity from the command line and DBA cockpit. Veeam: Advance skilled on design and implementing solutions on backup with Veeam for onsite and DR site backups. Designed a backup solution with integration of AWS storage gateway, Veeam, and ESXi for backups of windows AD, Linux servers running production SAP landscape. Core Management Skills • I was heading IT support of 1500 users spread across 32 location in the Middle East and Africa, BPO in India. I was responsible for IT Support across the region and handle any escalations • Coordination with vendors for initiating projects planning and implementations. • I was responsible for smooth IT operations from local Data Center to Co-host location at Equinix. Data center uptime 99.99% maintained. • I was responsible to present IT reviews for annual to CEO and Sr. Management and handled IT audits for the past 8 years. Implemented recommendations from the audit. I am extremely enthusiastic to welcome the opportunity in your organization to contribute to your continued success through continuous infrastructure improvements. Thank you for your time and consideration. Sincerely Gurmit Singh
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Project Management
    Laravel
    Communications
    Java
    Angular
    PHP
    Administrative Support
    React
    Zoom Video Conferencing
    Time Management
    Customer Support
    Tech & IT
  • $35 hourly

    • 5.0/5
    • (15 jobs)
    5+ years of professional experience in SaaS applications support. Knowledge of: Microsoft 365/Exchange Online, Azure, Outlook/OWA, Jira, Active Campaign. Possess: - Strong research, problem-solving, and troubleshooting skills - Ability to work well independently and as part of a team - Good communication skills - Excellent customer support skills - Passion for technology and learning
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    Email Communication
    German to English Translation
    Microsoft Exchange Online
    Software Testing
    English to Ukrainian Translation
    Ukrainian to English Translation
    Online Chat Support
    Email Marketing
  • $10 hourly

    • 4.2/5
    • (2 jobs)
    I started as a chat support representative. Tasks revolved around responding to client's query regarding their cable subscription - from customer service, up-selling, technical support, billing ( anything related with their account). After which I commenced another job to a different company, an email chat support representative. We support customers for their gadget. I managed to enjoy this work in a sense that I was given a bigger role - a subject matter expert. My main task is to oversee people, coach them and make sure that they hit their productivity both quantitative and qualitative. I was able to undergo several training to hone my leadership skills. Then I got another job which is quite unusual - an online proctor. My main task was to oversee people taking their exams in an unconventional manner, help them get in the exam, make sure that the environment is safe enough to prevent cheating. And now, I work as a social media representative and a health care advisor as well in 2 different companies all at the same time. Having this kind of lifestyle empowered me to be more cautious in terms of allocating my time and making sure that there's work-life balance. The opportunity for me to handle a medical account is rare since my background is way too different from what is needed. Maybe it's all about the will to learn things and make things work for me. It's more of the care and concern for the welfare of the daily task around it. I'm a diverse kind of person in a way that I'm challenged whenever things are out of my way. I find it rewarding if I'm able to achieve things I didn't expect.
    vsuc_fltilesrefresh_TrophyIcon Technical Support
    PostgreSQL Programming
    Excel Formula
    SQL
    Customer Service
    HTML
    Account Management
    Multitasking
    Apache Superset
    Email Communication
    Bug Reports
    Online Chat Support
    Email Support
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How to Hire Top IT Support Specialists

How to hire IT support specialists

From mobile apps, to IoT devices, and SaaS platforms, technical products require technical solutions. If you’re looking for a specialist who can help you continue to deliver a seamless customer experience, a tech support representative can help.

So how do you hire tech support? A big part of finding the right tech support agent for your needs lies in the type of software product or service you’re looking to support. Need help with your ecommerce platform? Then you might require experience with Shopify. Selling a physical product such as a network router? Some basic knowledge of the software and hardware may be required. Asking yourself questions like these can help you get specific about your needs.

How to shortlist tech support specialists

As you’re browsing available tech support consultants, it can be helpful to develop a shortlist of the specialists you may want to contact and interview. You can screen profiles on criteria such as:

  • Technical fit. You’re looking for profiles that have the skills, technologies, and platforms used by your business.
  • Professionalism. Remember that tech support will be the face of your business when customers have technical issues with your product.
  • Feedback. Reviews can reveal any red flags about how a tech support specialist will treat your customers.

Once you’ve narrowed your list of candidates, you’re ready to conduct the interview which will lead you to your ideal tech support agent. Here are some sample tech support interview questions:

  • “Describe your troubleshooting process.” Technical support is crucial to customer retention. You want to know that they’ll be able to gather details, document issues, diagnose problems, and send data to the technical team.
  • “Explain a time you handled a difficult customer, how did you handle it?” Nothing like a personal testimony to tell you if your tech support agent can remain calm and de-escalate tense situations.
  • “How familiar are you with [insert technology here]?” They don’t have to be a developer or an engineer, just familiar enough with your products and services to know when to solve an issue and when to pass it on to the technical team.

How to write a job description for a tech support specialist

Now that you have a clear picture of the type of tech support you are looking for, it’s time to write that job post. Provide enough detail for a specialist to know if they’re the right fit for the job.

An effective tech support job post should include:

  • Scope of work: From problem diagnosis to tracking bugs and relaying them to the development team, list all the deliverables you’ll need.
  • Project length: Your job post should indicate whether this is a shorter or larger project.
  • Background: Translate your tech support needs into a candidate profile. If you prefer experience working in a specific industry, be sure to mention this here.

Budget: Set a budget and note your preference for hourly rates vs. fixed-price contracts.

TECH SUPPORT FAQs

What is tech support?

Tech support consultants deal with common IT related issues for your product or service, such as failed installs, lost passwords, misconfigured settings, and software bugs. Whether it’s via phone, email, live chat, or other tools, it’s tech support’s job to field technical questions from the end user.

Here’s a quick overview of the skills you should look for in a freelance tech support consultant:

  • Customer relationship management
  • Strong communication, problem-solving, and troubleshooting skills
  • Familiarity with in-house ticketing systems such as Zendesk
  • IT fundamentals: desktop support, managed hosting providers, computer networks, etc.
  • In-depth knowledge of the specific technologies behind your product or service

The tech support specialist strikes a critical balance between people skills and technical know-how.

Why hire a tech support specialist?

If you want to find a top tech support consultant, it helps to get specific about your needs. There’s a big difference between offering tech support for a mobile app and a refrigerator. Are you looking for tech support for an ecommerce site based on Shopify? Or is this a hardware product that requires familiarity with microcontrollers and system-on-chip (SOC) devices? Different products and services will require different levels of technical skills, which can have a direct impact on cost.

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