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Check out Five9 specialists with the skills you need for your next job.
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  • $60 hourly

    • 5.0/5
    • (61 jobs)
    I am a professional Five9 and Call Center Management consultant from Canada with over 20 plus years of experience in the IT industry. During this tenure I have held various positions and developed and honed a wide variety of skills. I am Five9 certified and have good knowledge of the call center Industry, PCI compliance, TCPA regulations, reports and process flow charts and diagrams. • Project and team management • Business Analysis • Contact Center technologies and management • IVR technologies • Report and Data Analysis • Various dialer technologies particularly Five9, SER/EIS, Stratasoft, Ameyo, Connect First • Languages and Applications: VFP, PHP, MySQL, MSSQL, VBA, XML, HTML, JavaScript, ASP, Visio, Lucidchart, Microsoft programs, Excel automation, Google docs/sheets etc. • Project Management Software - Matchware Mindview / Mind Maps and Gantt charts • Software Application Management/development (SDLC) using cloud computing and technologies [SaaS] My goal is to offer varied consultant services with utmost dedication and honesty as I have done in the past with proven track record of exceptional customer satisfaction. I have been able to accomplish all my job assignments with quality service, due to my diverse educational background, unique combination of skills, business sensibilities and experience coupled with dedication, focus and attention to detail. Thank you for taking the time to check my profile and I hope I can be of service to your organization.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Project Management
    BPO Call Center
    Lucidchart
    Database Management
    Information Technology Operations
    Visual FoxPro
    Microsoft Visio
    Call Center Management
    Business Analysis
  • $20 hourly

    • 4.7/5
    • (20 jobs)
    SKILLS AND ABILITIES COMMUNICATION • Communicate positive as well as negative feedback, adapting coaching styles depending on the situation and audience, providing feedback that is specific and constructive and encouraging all team members in incremental performance improvement. TECHNICAL SUMMARY PROGRAMMING LANGUAGE (Basic Knowledge) • HTML, Java Programming, VB.Net, Visual Basic 6.0, C++ Programming, PHP, Java script, SQL Database APPLICATION (Expert Level) • MS Word, MS Excel, MS Power point, MS Outlook, CRM, Internet Application
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    Technical Writing
    Article Writing
    Digital Project Management
    Strategic Plan
    Process Improvement
    Blog Writing
    Accuracy Verification
    Sales
    Lead Generation
    Salesforce CRM
    Customer Service
  • $12 hourly

    • 4.6/5
    • (24 jobs)
    Hi thank you for visiting my profile, My background includes serving as a customer service associate within both call center and administrative tasks. I worked in customer service for so many years, where my responsibilities included handling customer service sales reps. Telco customer service / technical support/underwriter for a loan I also worked in a well-known corporate company for the last 3 years. These are also my skills; Microsoft Office 365 Administration Microsoft Exchange Online Microsoft Power BI Microsoft Flow Administration Microsoft Teams Customer Service Support Sales / Appointment Setting I am extremely focused, have high attention to detail, and have great communication skills, punctuality, and efficiency. I am comfortable always working on my computer, computer expert, CRM-related tasks, and very familiar with administrative tools; Excel Word, MS Word, and PowerPoint or Google Workspace…Overall I love being on my computer. Dedicated to work, integrity and positivity are my best descriptions as an individual that could suit the position that I am eyeing for. Positive, enthusiastic, fun, and good sense of humor are some of my attitudes. I am someone that excited to start the day!!!! Thank you and have a blissful day to the person who read this.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Technical Support
    Customer Support
    Outbound Sales
    B2B Marketing
    Lead Generation
    Phone Support
  • $32 hourly

    • 4.8/5
    • (968 jobs)
    Ready to elevate your business to new heights? Meet a seasoned Salesforce expert with over 15 years of experience, poised to turn your vision into reality! ⭐️⭐️⭐️⭐️⭐️ 🌟 A top-rated Salesforce expert on Upwork with over 15+ years of experience. 🎯 Official Salesforce Platinum Consulting Partner and ISV, PDO Partner. 🎯 Author of "CRACKING SMS CONVERSION CODE." 🎯Certifications: ▶️ Salesforce Certified Administrator from 2009 ▶️ Salesforce Certified Sales Cloud Consultant ▶️ Salesforce Certified Service Cloud Consultant ▶️ Salesforce Certified Platform App Builder 🌟 Achievements: 🎯 Over 1500 projects completed. 🎯 Diverse industry experience including Media, Entertainment, Real Estate, Healthcare, Finance, and more. 🎯 Collaboration with renowned brands like PwC, Deloitte, Colgate Palmolive, and others. 🎯 I can help you design a roadmap for your business vision and deliver tailored Salesforce solutions, whether you need CRM implementations, Pardot, web and app development, or third-party tool integration. I can help you design a roadmap for your business vision and deliver Salesforce solutions that are tailored to your unique needs. Whether you're looking for custom CRM implementations, Pardot, web and app development, or integration with third-party tools, I can help you achieve your goals. ▶️EXPERIENCE IN IMPLEMENTING: 💠 Sales Cloud 💠 Marketing Cloud 💠 Pardot/Account Engagement 💠 Service Cloud 💠 Community Cloud/ Experience Cloud 💠 Salesforce Health Cloud 💠 3rd Party Tools Integrations 💠 Appexchange Apps Development 🎯 MY EXPERTISE: 💠 15+ Years of Industry Experience 💠 100+ Custom Integrations including Quickbook, DocuSign, Marketo, Mailchimp, Conga, Authorize.net, Stripe, Task Ray, Mission Control, Five9, Ring Central, Talkdesk etc. 💠 Appexchange App Development and Listing. Some of them are 360 SMS App, 360 VTM, Techsee, Textolic, and many more 💠 Integrated more than 150+ systems with Salesforce. 🎯 SKILL SET AND EXPERIENCE: 💠 Good experience in designing and creating custom solutions using Salesforce and exposure to reports and dashboards. 💠 Worked with APEX, Visualforce, Aura, Lightning, Process Builder, data loader, validation rules, approval processes, configurations, etc. 💠 Worked on APIs, flows and triggers, custom integrations, data integration, Business logic, and User Interface integration If you are looking for an extra pair of hands to join your team and expand your portfolio, I offer a FREE INITIAL CONSULTATION, so you can see why I'm the right choice for all your Salesforce needs. Let's collaborate to create a brighter future for your business. Contact me today and take the first step towards your business's success! Are you still thinking? Let's get in touch today and take the first step towards a brighter future for your business! Thanks
    vsuc_fltilesrefresh_TrophyIcon Five9
    Pardot
    Salesforce CRM
    Salesforce Marketing GPT
    Salesforce1
    Pardot Development
    Salesforce Marketing Cloud
    Salesforce Service Cloud
    Salesforce Einstein
    Salesforce Email Studio
    Salesforce Lightning
    Salesforce CPQ
    Salesforce
    Salesforce Wave Analytics
    Salesforce Sales Cloud
    Salesforce App Development
  • $30 hourly

    • 4.1/5
    • (5 jobs)
    My responsibilities include analyzing performance metrics and providing gradual changes in the dialer to ensure the best results. I am also proficient in utilizing contact center technologies and tools to optimize workflow and enhance productivity. Overall, my goal is to create a seamless and efficient contact center operation that exceeds customer expectations and drives business growth. Skills: Operations Management · Analytical Skills, Reports and Metrics, Five9 Administration, Five9 Reports, Inbound/Outbound Optimization
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    Online Chat Support
    Email Support
    Project Management Professional
    Zapier
    Omnichannel Automation
    Administrative Support
    Lead Generation
    Pipedrive
    Zendesk
    Zoho CRM
    Salesforce CRM
  • $10 hourly

    • 3.9/5
    • (58 jobs)
    ********** Set your goals high, and don't stop till you get there ********** I have over 15 years experience giving professional, efficient and high quality service to Clients. I am enthusiastic, reliable and hardworking individual. I am skilled in communicating with clients over phone and email. I am eager to learn to use any new tools that get the job done well. I am well versed in the English language and a workhorse in terms of customer satisfaction, leadership and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. Below are my Telemarketing/Appointment Setting/Lead Generation experience that I have worked for: Car Dealership B2C Solar Insurance (for seniors / New members) Real estate Non-profits Home Energy Assessment /Energy Audit Roofing / Insulation Merchant Services E – commerce My skills are impeccable! My voice is clear, professional, and non-threatening. I have great customer service skills. Willing to follow your script word for word, or I can provide a script for your company that will suit your needs, product, and objective. The following are some of the things I can do for your company: Cold Calling / Sales Lead Generation Appointment Setting Customer Relations Appointment Confirmations / Follow ups B2B / B2C marketing Fundraising Data Scraping, google search, data entry
    vsuc_fltilesrefresh_TrophyIcon Five9
    Email Communication
    Scheduling
    B2C Marketing
    Sales
    Data Entry
    Customer Service
    Outbound Sales
    Lead Generation
    Cold Calling
    Telemarketing
    Inbound Marketing
    Online Chat Support
  • $15 hourly

    • 5.0/5
    • (6 jobs)
    A competent and experienced Top Rated Plus freelancer with Customer/Technical/Billing and Orders Service experience and a high level of administrative skills who has shown dedication and outstanding output to my clients. Willing to take on new challenges while developing advancements in my career. I work well under minimum supervision, receptive to feedback, and always aim to exceed expectations. Detail-oriented, a critical thinker, and highly trainable. I enjoy exploring new avenues of improvement. I always want a long-term relationship with my clients and I value every project that has been given.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Communication Etiquette
    BPO Call Center
    Customer Support
    Inbound Inquiry
    Customer Service
    Sales
    Lead Generation
    Administrative Support
    Technical Support
    Online Chat Support
    Phone Support
  • $12 hourly

    • 5.0/5
    • (9 jobs)
    I am a well-trained individual with a good sense of responsibility and a growth mindset. I have experience in B2B full sales cycle. As a trained SDR, I have experience using tech tools such as Salesforce, LinkedIn Sales Navigator, and ZoomInfo for sourcing prospects. I have experience building email messaging and outbound touch sequences using Outreach. I also have experience qualifying prospects using strategic questioning and empathetic listening with a challenger mindset. I have used Google Calendar and Zoom to set up qualified meetings for Account Executive. With my previous clients, I have averaged 10 - 15 set meetings a month. My Expertise: -LinkedIn Social Selling -Sourcing New Prospects with Sales Navigator -Cold Calling -Qualifying Prospects -Setting Meetings for AEs -CRM Management -Sales Development -Email Marketing -Pipeline Management Tools I'm familiar with: -Sales Navigator -Outreach -ZoomInfo -Slack -Google Calendar -Google Docs -Power Dialer -Hubspot -Apollo -Calendly -Justcall -Five9 -Okta
    vsuc_fltilesrefresh_TrophyIcon Five9
    Sales
    Sales Development
    B2B Marketing
    Email Communication
    Cold Calling
    Outbound Sales
    Sales Presentation
    LinkedIn
    Customer Relationship Management
    Administrative Support
    Zoom Video Conferencing
    Salesforce
    Phone Communication
    Slack
    HubSpot
  • $15 hourly

    • 4.4/5
    • (21 jobs)
    I am experienced in Customer Handling in both Customer Service and Technical Support in different line of business such as phone, email and chat with 12 years of professional contribution. I have extensive fluency in speaking & accuracy in writing English. I've been in the BPO Industry for 6 years in total. Goal: My goal is to gain long-term clients. I always put my optimum and unparalleled output in every project that I do. For me, it's providing the best level of creative services and delivering quality results at a reasonable price. Specialties: • Efficient in using Microsoft Applications (Word, Excel, Powerpoint) • Advance skills in Zendesk, Salesforce • Excellent in both written and spoken English • Excellent Live Chat Operator • Planning, Execution, Management & Supervision • Flexibility and Adaptability with any required environment. • Co-operative and ability to working in multidisciplinary team. • Team player • Ability to work under tremendous pressure. • Excellent time management. • Proactive nature and readiness to take actions to influence events. • Decision making capacity in emergency scenario
    vsuc_fltilesrefresh_TrophyIcon Five9
    Online Chat Support
    Call Center Management
    Email Support
    BPO Call Center
    Customer Support
    Customer Service
  • $18 hourly

    • 5.0/5
    • (1 job)
    I've been with BPO for more than 5 years. Resolving technical concerns at the same time providing effortless experience to people is what I do best. I'm also skilled with organizing, as this is how I manage to put everything together when multitasking (handling escalations, meeting the metrics, gathering and analyzing the data, forecast issues, creating reports, strategic planning, team management, client meetings, etc). I have piloted different types of accounts and line of businesses. I was also a freelance event organizer for 2 years before entering the BPO industry and this experience contributed a lot to my management and organizational skills. Aside from experience, I have undergone various trainings to enhance my knowledge, ability and skills.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Bug Reports
    Google Ads
    People Management
    Analytics
    Service Level Management
    Leadership Development
    Performance Measurement
    Google Spreadsheets API
    Incident Management
    Leadership Skills
    Presentation Slide
    Report
    Looker Studio
    Data Entry
    Technical Support
    Data Mining
    Performance Management
    Data Analysis
  • $60 hourly

    • 5.0/5
    • (50 jobs)
    With over 15 years of comprehensive expertise in Contact Center and Customer Experience (CX) solutions, I am a distinguished freelancer recognized within the top 1% on Upwork (Expert Vetted). My proficiency spans across various platforms, prominently including Amazon Connect and Twilio, augmented by certifications as an AWS Solution Architect Associate, AWS Developer Associate and AWS SysOps Administrator Associate, along with specialized accreditations in Twilio Flex and Twilio APIs. My professional focus centers on Twilio Flex, Twilio APIs, Amazon Connect for omnichannel contact center implementation, optimizing IVR call flows, leveraging cloud telephony solutions, crafting sophisticated chatbots, conducting in-depth speech analytics, voice transcriptions, and proficiently executing back-end (NodeJs) and front-end (React) development tasks. Key Areas of Expertise: Amazon Connect and AWS: • Successfully executed numerous projects deploying Cloud Contact Center solutions using Amazon Connect. • Integrated diverse communication channels such as SMS (Pinpoint), Email (SES), WhatsApp (Pinpoint), and Facebook (Pinpoint) with Amazon Connect for seamless omnichannel experiences. • Engineered custom Contact Control Panels (CCP) leveraging Streams API for tailored functionalities. • Demonstrated proficiency in crafting intricate routing strategies through Amazon Connect Routing Profiles, Custom Skills, and Queue configurations. • Extensive experience in API integrations for transcription, voicemail, callbacks, and more utilizing services like Amazon Transcribe and Google Speech to Text. • Proficient in API development utilizing Amazon API Gateway, AWS Lambda, and Amazon DynamoDB. • Delivered corporate training sessions on AWS Connect and Amazon Lex, fostering organizational proficiency. • Spearheaded projects involving cognitive services such as Text Detection (Amazon Textract) and Neural Text-to-Speech (Amazon Polly), alongside the deployment of interactive chatbots and voicebots powered by Amazon Lex. • Integrated OpenAI APIs and Realtime Speech analytics (AppSync) with Amazon Connect. Twilio Flex and Twilio APIs: • Executed multiple projects on Twilio Flex, leveraging both Flex UI versions (1.x and 2.x) for Cloud Contact Center solutions. • Developed autodialers, integrated answering machine detection, and leveraged call status webhooks for enhanced efficiency. • Implemented robust spam detection APIs, fortifying client operations against unwanted communications. • Facilitated smooth transitions for clients migrating from Flex UI 1.x to Flex UI 2.x, ensuring uninterrupted workflow continuity. • Helped organizations with 10 DLC approval processes, WhatsApp Sender and Template approval processes. • Orchestrated migrations from Autopilot to Google Dialogflow, optimizing conversational experiences. • Designed and deployed complex routing strategies within Task Router APIs for customized skills and queues management. • Engineered and executed multi-channel campaigns encompassing SMS, Voice, and Email utilizing Twilio's APIs. • Leveraged Google DialogFlow ES and CX to develop interactive chatbots, enriching customer interactions. • Deployed real-time transcription capabilities using Google Speech to Text and Twilio Media Streams, enhancing communication accuracy. • Integrated Twilio Video seamlessly with Twilio Flex utilizing Conversations API and Twilio Sync for enriched collaborative experiences. Portfolio Review: I invite you to explore my portfolio to delve deeper into my recent projects and notable accomplishments, demonstrating my commitment to delivering exemplary solutions and driving impactful results.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Amazon S3
    Amazon DynamoDB
    Amazon Transcribe
    JavaScript
    Amazon Comprehend
    Amazon API Gateway
    Chatbot
    Amazon Lex
    React
    Node.js
    Amazon Web Services
    Twilio API
    Dialogflow
    AWS Lambda
    Twilio
  • $15 hourly

    • 4.6/5
    • (1 job)
    Hello, my name is Daniel and 8 years ago I started working in the offline world as part of a US Based company with the Customer Service team. Since then, I have been able to work under pressure environments (successfully) as well as improve my customer service and attention to detail always focused on client satisfaction. During all these years I have been able to develop different skills such as problem-solving and organizational skills that now I am happy to bring to the online world as a Virtual Assistant. As a VA my goal is to help small business owners to organize their time and reach their daily/monthly goals while they can focus on scaling up their businesses. I understand how important clients are for every business, and I am a true believer that with solid teamwork and responsibility is easier to have happy clients, so I focus on these pillars as part of my everyday job with my client's business.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Lead Generation
    Sales
    WhatsApp
    Zoom Video Conferencing
    Cold Calling
    Google Sheets
    Administrative Support
    Technical Support
    Microsoft Office
    Slack
    Customer Service
  • $12 hourly

    • 4.9/5
    • (15 jobs)
    Hello, my name is Sandra and 6 years ago I started working in the offline world as part of a US Based company with the Customer Service team. Since then, I have been able to work under pressure environments (successfully) as well as improve my customer service and attention to detail always focused on client satisfaction. During all these years I have been able to develop different skills such as problem-solving, phone communication, and organizational skills that now I am happy to bring to the online world as a Virtual Assistant. As a VA my goal is to help small business owners to organize their time and reach their daily/monthly goals while they can focus on scaling up their businesses. I could be a helpful hand with: Customer Service by email and chat Agenda Management Calendar Management Social media management Email Handling Administrative tasks Transcriptions Translations I understand how important clients are for every business, and I am a true believer that with solid teamwork and responsibility is easier to have happy clients, so I focus on these pillars as part of my everyday job with my client's business.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Canva
    Scheduling
    Office 365
    Slack
    Zoom Video Conferencing
    Trello
    Customer Service
    Office Design
    Organizer
  • $20 hourly

    • 4.9/5
    • (18 jobs)
    I’m a highly qualified professional with over eight years of experience working as an Appointment Setter and SDR Manager for different clients. I have gone through a lot of trainings and developed great qualities that an appointment setter/leader should have. I am goal-oriented and never have a problem meeting quotas or goals set by the clientele.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Phone Communication
    Telemarketing
    Lead Generation
    Customer Support
    Customer Service
    Phone Support
  • $20 hourly

    • 5.0/5
    • (21 jobs)
    Have you ever found yourself struggling to keep your Ecommerce business afloat, with insufficient customer traffic or even losing customers? If so, you're not alone. The greatest challenge many Ecommerce businesses face is maintaining a steady stream of revenue by retaining existing customers and attracting new ones. Though you may put in a lot of work to find new clients, what plans do you have in place to keep them as clients? Since acquiring new customers can cost up to five times as much as retaining current ones, customer retention is critical to the success of any e-commerce business. Luckily, I specialize in helping clients with just this kind of challenge. I help e-commerce stores maximize their sales potential and boost customer satisfaction by crafting compelling email copy. Unlike some "experts," I don't rely on generic solutions. Instead, I take the time to understand your business and your customers, If you require assistance in this area, I invite you to send me a proposal, and we can begin working together. Now, if you're still uncertain about the value of this investment, I completely understand. We could initiate with a small-scale project, sharing the risk, and then proceed if you're satisfied with the results. Chances are, you'll be more than satisfied!! I look forward to hearing from you. Send me a message, and let's kickstart this journey together!
    vsuc_fltilesrefresh_TrophyIcon Five9
    HubSpot
    Intercom
    Lead Generation
    Customer Acquisition Strategy
    Customer Retention Strategy
    Copywriting
    Shopify
    Amazon
    Email Marketing
  • $15 hourly

    • 5.0/5
    • (8 jobs)
    As a SR Technical Support Engineer I take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles
    vsuc_fltilesrefresh_TrophyIcon Five9
    Customer Relationship Management
    Software Integration
    Apex
    Network Administration
    VoIP Software
    Management Skills
    NetSuite Administration
    Call Center Management
    Zoho CRM
    Zendesk
    Salesforce CRM
  • $150 hourly

    • 4.8/5
    • (48 jobs)
    Looking for world-class Jira Administration, Atlassian Development, and Advanced Automation? You’ve come to exactly the right place! I provide creative and effective solutions for your Atlassian environment. ⭐️⭐️⭐️⭐️⭐️ "I had the pleasure of working with Joshua for a short engagement. I can't recommend him enough. Everything was just perfect. He took on the task after brief consultation and delivered everything flawlessly, on time and exceeded expectations in many ways. His professionalism, commitment to quality of work, clear communication, prompt responses, were all great. I highly recommend him and do plan to hire him again in future." ✅ 100% Satisfaction Guaranteed ✅ 100k+ Earned on Upwork ✅ 1,000+ Hours Billed ✅ 50+ Satisfied Clients ✅ 10,000+ Satisfied Customers Value Provided: ⚙️ Choosing Jira Work Management, Jira Software, or Jira Service Desk ⚙️ Configuration and ongoing support of Jira, Confluence, Opsgenie, and Trello ⚙️ Complex Scrum and Kanban boards for Jira ⚙️ Customer and agent permission and notification schemes ⚙️ Custom JQL Filters, Reporting and Dashboards ⚙️ Troubleshooting and problem solving existing Atlassian Environments ⚙️ Training agents and administrators for Jira, Confluence, and Jira Service Desk My top priority is to provide you with the best possible product, and result. I want to help you and your team succeed, be more effective and efficient in the process. ⏱ Full-time Availability 🏢 Supporting deployments and administration of complex projects 🗣 Communication is key to any project which is why it will always be #1 priority.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Atlassian Bamboo
    Atlassian Crowd
    Customer Service
    Agile Software Development
    Project Management
    Scrum
    Scaled Agile Framework
    Agile Project Management
    Atlassian Confluence
    Project Workflows
    Cloud Computing
    Product Management
    Jira
    Helpdesk
    System Administration
  • $17 hourly

    • 5.0/5
    • (40 jobs)
    Are you weary of dull🥱 and formal executive assistants or lackluster customer support? Look no further! 🌟😍 While I may not fit the mold of the traditional suit-and-tie executive assistant, rest assured that my competence surpasses expectations. Boasting over eight years of experience in the customer service industry, I possess the skills to handle even the most challenging customer inquiries and complaints, all delivered with a smile (and perhaps a touch of wit). But, don't just take my word for it—give me the opportunity to demonstrate how I can relieve you of the burdens and seamlessly maintain your business operations. Get in touch with me to discover more about how I can assist you and provide top-notch support. Below is my List of Expertise: 🌟 Call handling: Experienced in inbound and outbound calls 🌟 Healthcare insurance: Knowledgeable about claims, benefits, codes, and services 🌟 Chat and email support: Skilled in providing customer support via chat and email 🌟 Customer satisfaction: Dedicated to ensuring customer satisfaction 🌟 Sales: Experienced in sales and able to assist customers with product or service inquiries 🌟 Shopify support: Skilled in providing customer support for Shopify-based businesses 🌟 LinkedIn prospecting/management: Experienced in using LinkedIn to identify leads and manage connections 🌟 Data gathering/entry: Proficient in gathering and entering data 🌟 Admin/virtual assistant: Skilled in performing a variety of administrative tasks 🌟 Outstanding customer care skills: Committed to delivering top-notch customer care 🌟 Organizational and management skills: Able to multitask and prioritize tasks effectively 🌟 Ability to read customers: Skilled in reading customer body language and verbal cues 🌟 Superior communication skills: Strong verbal and written communication skills Tools I have Experienced with: 🌟 PipeDrive 🌟SalesNavigator 🌟SharpSpring 🌟Pitchbox 🌟ZOHO CRM 🌟Xero 🌟WordPress 🌟 Quickbook 🌟 Xero 🌟Proficiency in Microsoft Office and Google Docs/Sheets 🌟Shopify 🌟Salesforce 🌟Hubspot 🌟G-Suite 🌟LinkedIn 🌟Zoom 🌟 Kajabi 🌟Ontraport 🌟Zendesk 🌟Trello 🌟Asana 🌟Bitrix24 🌟Infusion Soft 🌟Dialpad 🌟Discord 🌟Intercom 🌟Magento 🌟Shipstation 🌟Olark Get in touch to see how I can support your business.
    vsuc_fltilesrefresh_TrophyIcon Five9
    BPO Call Center
    Administrative Support
    Virtual Assistance
    Sales
    Ecommerce
    Shopify
    Technical Support
    Salesforce
    HubSpot
    Email Support
    Zendesk
    Customer Service
    Phone Support
    Customer Retention
    Customer Support
  • $25 hourly

    • 4.7/5
    • (163 jobs)
    Over 20 years of experience in planning, developing and implementing various information technology and CRM solutions across Institutions.  Salesforce Certified Administrator. •Over 5 years of implementing customized CRM solutions to various clients like Verizon, Allianz Re-Insurance . •Automated Service, Sales and marketing processes using Salesforce Lightning flows and APEX/Visualforce • Implemented core Salesforce modules like Sales, Service, Financial, Health cloud for small businesses using Agile/Scrum methodologies • Integrated Salesforce with apps like Zoom, RingCentral, Box, Gmail using Zapier • Utilized Webservices/REST API to integrate Salesforce with third party applications. • Implemented Web to Lead, Web to Case and Email to Case channels. • Created OMNI Channel and Web Chat for customer service. • Built reports and dashboards to measure kpis. • Imported data into Salesforce using tools like DataLoader and workbench. • Implemented and created the full life cycle process for large-scale software development • Identified architectural improvements resulting in increased product reliability and responsiveness to new feature requests • Utilizing strong functional knowledge to drive product design • MS (Computer Science) , University of South Carolina, Columbia  Salesforce Certified Administrator  Sun Certified Programmer for Java 2 Platform  Sun Certified Web Component Developer for Java 2 Platform  Sun Certified Business Component Developer for Java 2 Platform  Project management for IT Profession TECHNICAL SKILLS • Java, J2EE, Java Servlets, JSP, JNDI, JFCs, EJB’s, Java Script, AJAX, Web services • Spring Webflow 2.5, STRUTS, Google Web Tool Kit, XML, XSL, ASP, .NET, Shell Scripts, JUnit • WebSphere 8.5, Tomcat, Web Logic 6.0, IIS, Silver Stream App Server, JRun, JWS • RAD 7.5, Eclipse, Visual Studio, JDeveloper, CVS, Clear Case, Stash, UML, Rational Rose • Oracle 11g, D2000, IBM DB2, MYSQL, MS SQL SERVER, MS ACCESS, Toad • Windows XP, IBM AIX and Unix (SUN SOLARIS 5.7), Silver Stream e-portal 2.2 • JIRA, Confluence, Cloud Services (PaaS), SalesForce Administration, APEX, Visualforce
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    IBM Db2
    Apache Struts
    Spring Framework
    XSL
    XML
    Salesforce Lightning
    Core Java
    Jakarta Server Pages
    J2EE
  • $12 hourly

    • 4.9/5
    • (2 jobs)
    I am a reliable, team player and hard working with 10 years of experience in sales as an Agent and Team Leader in a BPO Setting. I am a data driven professional who rely heavily on data to make informative and long term decisions. Currently studying Data Analytics to support my yellow belt certification.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Customer Service
    Outbound Sales
    Cold Calling
    Sales
    Microsoft Excel
    Financial Analysis
    Six Sigma
    Leadership Skills
    Critical Thinking Skills
  • $30 hourly

    • 4.9/5
    • (11 jobs)
    My Name is Gaurav Rawat and I am a Salesforce Expert. I am having 6X Salesforce certifications and have 5+ years of experience. I have experience in AppExchange development (PDO services) | Salesforce Expert | Developer | Consultant. 🏆Certifications 💎Salesforce App Builder 💎Salesforce Platform Developer I 💎Salesforce Platform Dev II 💎Salesforce Javascript Dev I 💎Salesforce Administrator 💎Salesforce Sales Cloud Consultant I have good hands-on experience in ✅Salesforce Administration & Development ✅Visualforce Pages ✅Apex Classes ✅Apex triggers ✅Apex components ✅Visual Flows Workflows ✅Lightning Web Components in the past ✅Application limitations and capabilities for SFDC CRM Sales Cloud. I possess an excellent understanding of the following: ♦ Experience with Apex, Visualforce, and the Lightning Component Framework, Triggers, Workflow, Page Layouts, Roles, Profiles, Reports & Dashboards. ♦ SFDC CRM Sales Cloud application capabilities and constraints. ♦ Great exposure in force.com development best practices ♦ SOSL and SOQL, and the SalesForce Security model ♦ Experience with APIs and integrations ♦ Experience working using Agile methodologies ♦ Experience with software development outside of the Salesforce ecosystem ♦ Previous work experience with application and software development ♦ Working knowledge of VS Code, Jira, and Confluence to project manage ♦ Salesforce Einstein, Predictive Lead Scoring. Lead nurturing with the best guesswork and power of AI. ♦ Strong customer interfacing skills - consulting/ advisory capability to understand the customer business paradigm and provide value-added solutions. ♦ Architecting and building solutions within the SalesForce Portal, Communities, and Sites. ♦ I have the confidence and control of various javascript libraries like- Amazing Charts, Fullcalendar Js, Sencha Ext Js, Node Js, Angularjs, and BootStrap. Besides these skills, I also Develop and publish packages into the Appexchange application. ✅Drag N Drop ✅Pin Tags ✅ForecastEra Navigator App free ✅MultiUtility ✅DeskSync ✅Cincopa Video ✅Predictive Sales Forecasting & Quota Planning Service Cloud Field Service Lightning is a technology that works with Service Cloud, adding functionality for dispatching, monitoring, and reporting field service representatives’ activity. Salesforce’s FSL product focuses on putting the right mobile employee in the right place, at the right time, to meet or exceed customers’ expectations. With Salesforce 1 mobile, a Field Service agent can update work orders and change requests and job statuses in real time. 🌟Integrations I have done Here is a 20+ list of Salesforce Integration projects I have done so far. ✪Five9 ✪Gmail ✪Zoho ✪Tableau ✪Zendesk ✪Quickbooks ✪Twilio ✪Asterisk ✪CTI (VoIP) Asterisk ✪Amazon Web Services ✪Web Services (SOAP / REST) ✪Google App Engine ✪Google Maps ✪Sharepoint ✪Outlook ✪Egnyte ✪SQL Server ✪Zoom ✪Cisco ✪Turbo Bridge ✪Authorize.Net ✪Paypal etc.......... 𝗜𝗳 𝘆𝗼𝘂’𝗿𝗲 𝗶𝗻𝘁𝗲𝗿𝗲𝘀𝘁𝗲𝗱 𝘁𝗼 𝘄𝗼𝗿𝗸 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿, 𝗶𝗻𝘃𝗶𝘁𝗲 𝗺𝗲 𝘁𝗼 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝗷𝗲𝗰𝘁. 𝗜’𝗹𝗹 𝗰𝗵𝗲𝗰𝗸 𝗶𝗻 𝘁𝗼 𝗲𝗻𝘀𝘂𝗿𝗲 𝗼𝘂𝗿 𝗵𝗶𝗴𝗵-𝗹𝗲𝘃𝗲𝗹 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗿𝗲 𝗮𝗹𝗶𝗴𝗻𝗲𝗱 𝗮𝗻𝗱 𝗶𝗳 𝘀𝗼, 𝗶𝗻𝘃𝗶𝘁𝗲 𝘆𝗼𝘂 𝘁𝗼 𝗯𝗼𝗼𝗸 𝗮 𝗰𝗼𝗺𝗽𝗹𝗶𝗺𝗲𝗻𝘁𝗮𝗿𝘆 𝗰𝗼𝗻𝘀𝘂𝗹𝘁𝗮𝘁𝗶𝗼𝗻 𝗰𝗮𝗹𝗹 𝘁𝗼𝗴𝗲𝘁𝗵𝗲𝗿. 🔮Keywords Sales Cloud, Service Cloud, FSL, Appexchange, Admin, Developer, Apex, Visualforce, Workflow, Lightning Components, Triggers, Workflow, Page Layouts, Roles, Profiles, Reports & Dashboards, API Integration.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Salesforce Service Cloud
    Visualforce
    Salesforce Lightning
    Salesforce App Development
    Apex
    Salesforce CRM
  • $13 hourly

    • 4.6/5
    • (57 jobs)
    Skills: - Data Entry Works (Excel, Word, PDF, GoogleDocs, Google Sheet, etc.) - Contact List building and Marketing - (Snovio, Hunter.io, LeadFerret, Linkedin Sales Navigator, Skrapp) - Web/Internet/ Market Research - (Angel.io, Crunchbase, Manta, Zoom.info, Glassdoor, Nimbus, Imgur) - Data Mining/Extraction/Scraping - Data Aggregation - Lead generation/ Appointment Setting/ Scheduling -(Salesforce, Five9 User Expert, Hubspot, Skype Premium, Eyebeam, Google Talk, Calendly) - Project/Database Management -(Insightly, Dialogflow) - Email finding/verifying/sending -(Skrapp, MailTester, NetworkTools, Hubspot, Streak, Clearbit, Streamsend, Email Hunter, Godaddy, etc.) - Profiling -Translation/ Transcribing / Proof Reading- (Any) I have good communication skills. Proficient computer literacy-based through my work experiences. Know some basic understanding of computer hardware and software, especially word processing, spreadsheets, and email. I am flexible and hardworking. Know how to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments. I’m a flexible team player who thrives in an environment requiring the ability to effectively prioritize and juggle multiple concurrent projects. Dependable, responsible contributor committed to excellence and success. Besides job-specific tasks, I have a proven ability to maintain the confidentiality of the typed information. I am pretty flexible with respect to working hours. Deadlines are sacred for me and I will review your content as many times as it takes for it to exceed your expectations! Feel free to contact me anytime. I am looking forward to working with you.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Data Extraction
    Database Management
    List Building
    Data Mining
    Lead Generation
  • $125 hourly

    • 5.0/5
    • (8 jobs)
    I am a senior-level software developer and solution architect with a unique background, including a Master of Computer and Electrical Engineering degree and significant leadership experience. Core competencies: software architecture, business modeling, C#, .NET Core, ASP.NET, MS SQL, and PostgreSQL. My key non-technical skills are ownership mentality, leadership initiative, and advanced problem solving. As an seasoned problem-solver, I have significant experience integrating solutions with many third party platforms and tools. Here are a few of them: Five9 Cloud Contact Center, Kentico CMS, Hangfire, Microsoft Entra ID (Azure Active Directory), SignalR, Swagger, Authorize.Net, Clearent, Amazon SP API, Amazon MWS API, eBay API, Sycle, Zapier, Google Reviews, Google Locations, OpenAI, AutoCAD, Kompass BMS, Unanet, Paylocity, Asset Tiger, Ramp, xTuple, NetSuite, LeadPerfection. Do you require expertise designing/creating software to model and, ultimately, solve complex business problems? Let's connect to see how we can partner in achieving your organizational goals!
    vsuc_fltilesrefresh_TrophyIcon Five9
    ERP Software
    Web Development
    CRM Software
    Microsoft SQL Server
    ASP.NET MVC
    API Integration
    Entity Framework
    Kentico
    Vue.js
    .NET Core
    PostgreSQL Programming
    C#
    ASP.NET Core
    SQL
  • $25 hourly

    • 5.0/5
    • (7 jobs)
    A Five9 consultant from the Philippines with over 12 plus years of experience. I have worked with numerous clients across various industries. I am Five9 certified and have good knowledge of the call center Industry, industry regulations (PCI compliance, TCPA regulations, etc.) . • Five9 Contact Center technologies and management (IVR, Reporting and Data Analysis, Outbound Dialing Strategies and Optimization, etc.) • Good communication skills, both written and oral • Able to work under pressure with minimal supervision • Good interpersonal skills and can interface well with various teams • Committed to job quality and continuous improvement and development I also have experience managing a team for a contact center and am fully capable of managing service levels.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Email Support
    Salesforce CRM
    Customer Relationship Management
    Online Chat Support
    Technical Support
    Call Center Management
    Data Entry
    Microsoft Excel
  • $12 hourly

    • 4.4/5
    • (17 jobs)
    I am looking for a challenging work wherein I can utilize my previous work experience, expertise and education. I have almost 7 experience working in a call center industry being a Sales Rep, a Customer Service Agent ,a Tech Support and a Graphic artist. I see to it that I do provide quality calls creating an impact on customer’s lives for them to remember a certain product positively, thereby satisfying not just the client but the customer as well. I am a Virtual Assistant for 7 years dealing with multiple clients with different setup, needs and time. I ma able to adjust in all and was able to improve my multi tasking skills, communication skills and able to develop a sense of urgency in all my work with precision. With these skills Improved, I was able to gain my client's trust and confidence that they even sent for me to train to the United States. That's it. I am looking forward to work with you!
    vsuc_fltilesrefresh_TrophyIcon Five9
    Telemarketing
    Lead Generation
    Data Entry
    Sales
    Photo Editing
    General Transcription
    Outbound Sales
    Graphic Design
    Microsoft Excel
  • $10 hourly

    • 5.0/5
    • (6 jobs)
    With a diverse and extensive skill set honed years of professional experience, I bring a valuable range of capabilities to the table. My expertise spans several key areas: ✅ Project Management ✅ Team Manager ✅ Executive Assistance ✅ Ecommerce Assistant ✅ Customer Service ✅ Sales I am a dynamic professional with expertise in Business Development, Project Management, and General Assistance. My mission is to drive your business growth through strategic initiatives and exceptional project management. With a proven track record, I bring innovation and excellence to every project. Let's collaborate for success.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Influencer Marketing
    Automation
    Email Management
    Management Skills
    Business Operations
    Amazon
    Ecommerce
    Sales & Marketing
    Administrative Support
    Marketing Strategy
    Virtual Assistance
    Sales Presentation
    Lead Generation
    Social Media Content
    Shopify
  • $13 hourly

    • 5.0/5
    • (8 jobs)
    Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. A focused and communicative individual possessing superb data entry, time management, and customer service skills. Offering years of accumulated experience providing quality administrative support to clients. Resourceful and experienced, offering expertise in customer service, administrative assistance, SMM, and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
    vsuc_fltilesrefresh_TrophyIcon Five9
    Relationship Management
    Digital Marketing
    Sales Development
    Communications
    Customer Relationship Management
    Customer Support
    Real Estate Marketing
    Sales
    Social Media Website
    Administrative Support
    Microsoft Office
    Inbound Inquiry
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