Highly complex tourism site. Booking engine allows the association in packages of accommodations checked on a partner provider system with flights, transfers, insurances, theme park passes, car rental all inserted into the main kenwood travel system.
First step : Listen closely to your needs
Second : Understand your customers
Third : Proactively involve in the project
Fourth : Make an accurate plan both on timing issues and budget
Fifth : Get the work done
At the end of the day, we all work for the guy with his cursor paused over the "buy" button