Implemented and twice revised change management processes for critical banking business applications for top 5 Ukrainian bank.
• Improved internal customer satisfaction rate
• Eliminated major risks of systems and services availability
• Improved time to production speed
• Introduced effective internal controls
• Eliminated non-productive extra work of team members for troubleshooting productions instances
• Decreased overtime work for IT team and related extra costs
• Ensured high availability of bank's services and customer loyalty
• Ensured changes alignment to application architecture
IT Change Management IT Management Change Management Core Banking Business Applications
• 17 years in ERP
• 15 years in Project Management.
I enjoy working on all kinds of ERP related projects. I am capable of delivering proven top-quality solutions. I have an excellent reputation as a hard worker who pays attention to details. As from my experience small things can often be critical for success of such complex projects.
• ERP selection, implementation, consulting, customization, development, support as Project Manager, Architect, Consultant, Busines...