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Results for 'Helpdesk'
Hourly Rate: Less than $10 / hr   |  Duration: 4-6 months  |  Posted: 5h, 57m ago  |  Ends: 14d, 18h  |   5 Proposals
OKpanda is replacing brick and mortar language schools with Live-Video lessons delivered via smartphones. We are looking for an amazing technical support lead to engage our rapidly growing teacher-base. These teachers are stay-at-home workers from anywhere in the world, a huge challenge in terms of hardware, software and connectivity issues. You will help solve these issues, a key role requiring technical savvy, great communication skills and ability to define reporting systems and protocols. *While Working at OKpanda you will:* - Constantly communicate with teachers and monitor the health of our service - Investigate suspicious events as reported by teachers or OKpanda staff - Handle Emergency situations, investigate and escalate as needed - Carry out reporting and suggest reporting protocols and FAQs to standardize and streamline our service - Give hands-on support to teachers who are having difficulties using our systems - Tracking which teachers have repetitive difficulties in us...
Category: Technical Support       

s****ing
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| s****ing
|    United States
Hourly Rate: Less than $10 / hr   |  Duration: 1-2 weeks  |  Posted: Aug 03, 2015  |  Ends: 13d, 21h  |   4 Proposals
I need a Graphic design for a new company Logo. I need a Logo and Business card layout created for an project oriented company, with a focus on customer repuirement. The company name is "helpdEsk"
Category: Graphic Design       

k****546
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| k****546
|    India
Fixed Price: $750 - $1,750   |  Posted: Aug 03, 2015  |  Ends: 13d, 10h  |   13 Proposals
If you truly care about helping people and making sure they reach their potential and are a natural problem solver, this is the perfect role to make the most of YOUR own talents as well... This is your opportunity to not only help a group of awesome people to greatness - You will also directly impact our customers' success and drive increased client satisfaction across the board, with your team of talented people from all corners of the globe. If you have the experience to bring out the best in the people you work with, are a creative realist that can solve problems, have a grasp for sales, marketing and advertising, and you understand the ins and outs of supporting a highly-efficient support staff, we're looking for exactly you! In this position, there are a number of roles that you might be assigned to, depending on your exact skill sets such as: Creating and setting up online ads Day to day management and training of the team Collecting and reporting KPIs Assisting in the setup ...
Category: Customer Service...       

c****low
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| c****low
|    Hungary
Hourly Rate: Less than $10 / hr   |  Duration: 1-3 months  |  Posted: Aug 02, 2015  |  Ends: 12d, 17h  |   47 Proposals
Looking for someone to complete several online training's. These can be as short as 30 minutes to as long as 40 hours to complete. This could be an individual or team of people completing these online training's. I will supply information needed to start online training, (website, username, password) and all you will need to do is sign on and complete on your computer. Looking for an hourly price per person, as the training's will vary throughout. Would like to start this project with about 40 hours (3-5 training modules), so that you have a good start. As the different training modules are of different length, I can pay you at completion of each training instead of at end of project. I would like to get started as soon as today, so please get with me with any questions you may have.
Category: Customer Service       

E****rey
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| E****rey
|    United States
Fixed Price: $500 - $1,000   |  Posted: Aug 02, 2015  |  Ends: 12d, 15h  |   12 Proposals
Looking for help doing the following: Front end for customer to purchase incidents as well as monthly/annual plans. I have a stripe account I would like to utilize for this. After they are a paying customer I would like an area where they can "submit a ticket" and include an attachment such as a picture, screenshot, video, etc and it tag it to the case. On the back end we would need a way for a "virtual assistant" to be able to log in and see a ticket but only be able to answer 1 at a time (or be able to answer 1 at a time plus respond to any pending tickets.). There would also need to be another set of permissions for a moderator to be able to approve the responses from a tech before it gets returned to the customer. The back end should auto refresh and play a sound (that can be turned off) when a ticket comes in. Back end would need abilities for globally accepted canned notes and the ability for the tech to make their own and save. Would also like a refer...
Category: Web Programming       
Skills: MySQL Administration, HTML, PHP, AngularJS       

h****csc
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| h****csc
|    United States
Fixed Price: Not Sure   |  Posted: Jul 31, 2015  |  Ends: 10d, 22h  |   41 Proposals
Hi, This job is to support our Live Chat, Phone, and Email support for reservations, billing & general items. We also need help with lead generation and sales follow up with customers via chat and looking after our CRM system and following up with people. Regards, Eric
Category: Customer Service       
Preferred Location: North America, Western Europe

k****ide
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| k****ide
|    United States
Fixed Price: Not Sure   |  Posted: Jul 31, 2015  |  Ends: 85d, 2h  |   13 Proposals
I am lookimg to partner with IT helpdesk support to service SMB customers in the canadian market . The main goal is to drive down cost for these companies and be attractive . Please tell me about your team experience type of service and hours of operations. please provide your rate and a copy of any agreement or SLA .
Category: Technical Support       

n****oot
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| n****oot *
|    Canada
Hourly Rate: Not Sure   |  Duration: 1-3 months  |  Posted: Jul 30, 2015  |  Ends: 9d, 15h  |   30 Proposals
I have a CRM project that created and have been maintaining and upgrading for many years. I've had full-time programmers in the past, but currently do most of the coding myself. I'm not the most proficient so sometimes I hit a snag that takes hours to resolve, and I'm certain someone with more experience would know what to do right away. Here are the details of the project. Visual Studio 2013 (upgrading to 2015 soon) SQL Server 2008r2 C# 90% of the app is in Winforms 10% uses MVC Web interface jquery jquery-mobile knockout modnernizr 95% of database access is through SqlCommand IDataReader with Stored Procedures 5% through EntityFramework We use DevExpress components (some Infragistics, but we are moving all that to DevEx) I have two categories of needs. 1) Periodically, when I hit a snag, I need someone I can email or text with a question and get a fairly quick response. I use TeamViewer that would allow a connection to my computer for demonstration/clarification. 2) Small...
Category: Software Application       
Skills: .NET Framework, jQuery, ASP.NET MVC, DevExpress       

R****ate
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| R****ate
|    United States
Hourly Rate: Not Sure   |  Duration: 1-2 weeks  |  Posted: Jul 26, 2015  |  Ends: 5d, 3h  |   10 Proposals
We are looking for project manager who has experiance in managing project in Jira, track issue, get time sheet from resources, can maintain jira service helpdesk work is for three months
Category: Other - Administrative...       
Skills: Administrative Support, Atlassian JIRA       

s****ast
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| s****ast
|    India
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Jul 25, 2015  |  Ends: 4d, 23h  |   11 Proposals
Hi there Freelances, This job entails creating a new helpdesk system with or without Osticket flatform. Which should include followings, Self-service portal Support for tickets/incident logging through multiple channels such as portal, email and phone Service Level management Workflow management Satisfaction surveys Thank you and any questions please don't hesitate to contact me.
Category: Web Programming       
Skills: MySQL Administration, HTML, PHP       

j****kah
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| j****kah
|    Australia
Hourly Rate: $10 - $15 / hr   |  Duration: 1-2 weeks  |  Posted: Jul 24, 2015  |  Ends: 3d, 8h  |   31 Proposals
- Must have more than three years of helpdesk experience - Must demonstrate prior support of a Windows Server 2003/2008 environment - Must have reliable, high-speed Internet connection - Must be able to cite instances where they worked independently and took initiative beyond what was asked or expected - Must speak English without distracting accent; nationality, gender, creed, etc. does not matter, but clarity of speech *does* matter - Must be available by phone and Internet Central and/or Eastern US time - Must have excellent customer communication and customer service skills - Detail oriented, strong ability to problem solve while delighting customers. - Consistent documentation in help desk describing problem, solution, next steps - SonicWall experience is a big plus Job posting only shows 1 hour/week because that's all that will be authorized until you demonstrate you can delight customers and solve problems. I anticipate 10-40 hours/week for a qualified technician who can deligh...
Category: Technical Support       

b****inc
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| b****inc
|    United States
Hourly Rate: Not Sure   |  Duration: 7-9 months  |  Posted: Jul 23, 2015  |  Ends: 17d, 10h  |   1 Proposal
Hello, I'm working for a company that is answering to a call for tender in Belgium. It's about developing a questionnaire program for multiple companies and providing a help-desk support in both Dutch and French. We're looking for people capable of speaking Dutch (at least, Dutch + French would be an asset) with a minimum of Help-desk (IT oriented) Skills. These people would be able of handling simple (level 1) questions and being the interface between customers and developers. Complex issues (but we expect this program to be simple) will be addressed by our French/English speaking developers. In terms of volume, we expect the project to be delivered by January 2016 (this date could be changed depending on the final schedule) with around 8000 users per year. We need people available between 8h00 and 18h00 (GMT+1 / Belgium) from Monday to Friday. We propose a payment calculated on the time (hours) spent with the customers. If you are interested or want more details, please co...
Category: Customer Service       
Skills: Customer Service, Helpdesk, Phone Support, Dutch       
Preferred Location: Western Europe, Eastern Europe

h****elm
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| h****elm
|    France
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Jul 23, 2015  |  Ends: 17d, 2h  |   7 Proposals
Our objective is to create a custom Google Gadget so that when handling day to day email activities through Googles interface we will be able to quickly relate data to Sugar CRM 6.x and 7.x (7.x is Primary Focus). SugarCRM utilizes the RESTapi. Here is a Salesforce Example   [obscured]  /jennys-weekly-tip-11-salesforce-task-integration/ Existing SugarCRM Google Gadget but needs More in terms of viewing data like Salesforce   [obscured]  /DO7QfNjP16o Freshdesk also has a Gadget where you can view tickets   [obscured]  /integrations/gmail-gadgets-helpdesk Example of Zoho Projects   [obscured]  /wfaTkcK8A6Y Example of Zoho Invoices   [obscured]  /ezjwT0-Yrow Example of Zoho CRM (OLDER)   [obscured]  /O9Vng8nfzBc I myself know SugarCRM 7, as well as how to develop custom API's call's within SugarCRM I am seeking a team to work with on the Google Side. Additional features to be added like Google Calendar, Contacts and Task Sync.
Category: Software Application       

v****crm
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| v****crm
|    Canada
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Jul 22, 2015  |  Ends: 1d, 5h  |   25 Proposals
I need a managed service helpdesk solution for Microsoft Dynamics 2013/2015. It should be able to create tickets from emails sent to an email. There should also be features similar to other helpdesk solutions such as Zendesk. More details will be given over a conference call.
Category: Technical Support       
Skills: CRM, C#, Microsoft Dynamics CRM       

w****786
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| w****786
|    United Kingdom
Hourly Rate: Less than $10 / hr   |  Duration: 1-2 weeks  |  Posted: Jul 21, 2015  |  Ends: 14h, 27m  |   3 Proposals
I'm looking for a Template that will help guide me and help explain what I'm looking for. I use Spiceworks ticketing system and I want to create a how to document for other users to follow. Any advice or help would be greatly appreciated.
Category: User Guides & Manuals       

S****Han
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| S****Han
|    United States
Hourly Rate: $20 - $30 / hr   |  Duration: Not Sure  |  Posted: Jul 14, 2015  |  Ends: 8d, 11h  |   24 Proposals
We provide Remote Helpdesk support for a number of clients from various industries. Our client infrastructure varies from site to site but we mainly cover Windows Server (2003,08,12) , Exchange 2010 -13, Microsoft hyper V , Office365 , 3rd Party Spam Filters. Windows 7 Desktops, Firewalls, Routers , Switches , Printers and standard Desktop apps ( Word, excel, Outlook , A/V). We are looking for an engineer to respond to supports requests via our online ticketing system - Connectwise. The engineer should be able to take ownership of the support ticket through to completion. Access to each user's desktop or client's servers will be provided via our remote monitoring software. Starting off there should be 1- 20 hours per week but this could increase. You must speak English fluently with little or no accent; our hours of operation are from 9a.m. to 6 p.m. GMT. This job is only open to persons based in Europe, preferably in the U.K. or Ireland.
Category: Technical Support       

M****iam
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| M****iam
|    Ireland
Hourly Rate: Not Sure   |  Duration: Not Sure  |  Posted: Jun 30, 2015  |  Ends: 54d, 17h  |   8 Proposals
-----THE PROJECT----- It will be a Free To Play MMOFPS, similar to Battlefield but not really a clone, it will also have some aspects by Call of Duty, such as the weapon customization and skins. Huge maps (2km * 2km), planning on to add up to 32 vs 32 people for each game if it will be possible. There will be vehicles and a nice new way to balance the game in order to either not make it P2W -pay to win ndr- to get more people to join but also to please premium users, I won't disclose any other information about the payment system. I plan on adding more game modes such as werewolves and similar things, people tend to like these things a lot recently. Ranked global leaderboard to show who is the most experienced user of the world! It would be kinda easy, just a db query. Do note, the game is going to be PC only. -----CURRENT PROJECT PROGRESS----- In the beginning I was supposed to handle just the 3D modeling but I ended up having to set up both site (still undergoing maintenance and imp...
Category: Software Application       
Skills: C++, Game Programming       

F****ena
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| F****ena
|    Italy
Fixed Price: Not Sure   |  Posted: Jun 26, 2015  |  Ends: 3d, 6h  |   5 Proposals
We need an expert to install, configure and customize ManageEngine ServiceDeskPlus as per the requirements.
Category: Other IT & Programming       
Preferred Location: India

Q****ogy
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| Q****ogy
|    India
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