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Check out a sample of the 1,782 Customer Service Representative jobs posted on Upwork
30+ hrs/week
Hours needed
More than 6 months
Duration
Intermediate
Experience level
Flywheel Investors is seeking a dedicated Remote Real Estate Acquisitions Specialist with strong English skills. Flywheel Investors is…
Hours to be determined
Hours needed
1 to 3 months
Duration
Expert
Experience level
We are seeking an Automation Expert to streamline our business processes and improve efficiency at our small gym business. The ideal ca…
Less than 30 hrs/week
Hours needed
More than 6 months
Duration
Intermediate
Experience level
Ava Collab est une entreprise de recrutement et mise en ralation d'assistants digitaux pour les entreprises francophones. Avant de pos…
$5
Fixed-price
Entry
Experience level
Dear Upworkers, I need some freelancers from **USA only** to make a lot of calls using the local mobile phone carrier. It'll be a simpl…
30+ hrs/week
Hours needed
More than 6 months
Duration
Intermediate
Experience level
Glimmer Tours is looking for a remote full-time travel consultant to join our team! As a leading provider of Catholic pilgrimages, we'r…
$200
Fixed-price
Expert
Experience level
We are seeking a reliable and experienced individual to represent us in Thailand and establish a partnership between our company and a…
Less than 30 hrs/week
Hours needed
3 to 6 months
Duration
Entry
Experience level
French AgriTech start-up Alvie is seeking for local marketing & CS support for a long-term collaboration. Alvie is working on the futur…
30+ hrs/week
Hours needed
More than 6 months
Duration
Intermediate
Experience level
Flywheel Investors is seeking a dedicated Remote Real Estate Acquisitions Specialist with strong English skills. Flywheel Investors is…
30+ hrs/week
Hours needed
More than 6 months
Duration
Entry
Experience level
Synctel is looking for an hourly campaign that offers DDV PROVIDED along with weekly pay cycles. With a wealth of experience in healthc…
not_sure
Hours needed
Less than 1 month
Duration
Intermediate
Experience level
Position: Corporate Representative Location: Munich, Germany Company: We are a leading company in the renewable energy industry, dedi…
can earn $19–$35/hr.
$19 $35
Median hourly rates (USD)
How to Become a Freelance Customer Service Representative
Are you an effective communicator with a passion for helping others and solving problems? You may have what it takes to become a freelance customer service representative on Upwork.
What does a customer service representative do?
Customer service representatives are the face of a business or organization. They educate customers on products and services, manage customer complaints, process returns, and perform other tasks required for a business to maintain a healthy relationship with its customers.
Whether it's via call center, email, or live chat, customer support agents must be able to respond to questions and complaints in a friendly and professional manner. These problem solvers can address customer concerns in real time, remaining patient and collected even in the face of angry customers.
What skills are needed for a customer service representative?
The minimum qualification to become a customer service representative is typically a high school diploma or equivalent. Common skills a customer service agent should possess include:
- Attention to detail
- Problem-solving
- Strong written and verbal communication
- Industry- or product-specific customer service experience
- Familiarity with customer relationship management (CRM) apps (e.g., Salesforce, HubSpot)
- Ability to work from home in a quiet space
Should I get a customer service certification?
In addition to developing your customer service skills, obtaining a professional certification in customer service can help your Upwork profile stand out. Some popular customer service certifications include:
- Certified Customer Service Professional (CCSP) by the National Customer Service Association (NCSA)
- Certified Customer Experience Professional (CCXP) by the Customer Experience Professionals Association (CXPA)
What are the job responsibilities of a customer service representative?
Common customer service representative job responsibilities include:
- Answering customer questions via email, live chat, and telephone
- Troubleshooting customer complaints and issues in real time
- Collecting customer information and submitting support tickets for technical support
- Assisting customers with purchases, payment processing, and returns
- Managing customer relationships via a CRM platform
Think you have what it takes to reach the top percentile of customer service representatives on Upwork? Sign up on Upwork today!
Eager to learn more about customer service jobs on Upwork? Check out these additional resources:
Upwork is not affiliated with and does not sponsor or endorse any of the tools or services discussed in this section. These tools and services are provided only as potential options, and each reader and company should take the time needed to adequately analyse and determine the tools or services that would best fit their specific needs and situation.
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