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Check out Call Center Agents with the skills you need for your next job.
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Clients rate Call Center Agents
Rating is 4.6 out of 5.
4.6/5
based on 13,845 client reviews
  • $10 hourly

    • 4.9/5
    • (4 jobs)
    Hello ladies and gents, Been looking for the right VA for you? Dont overworked I can help you with anything. Do you have an online business with customers asking for inquiries and assistance? Or a real estate owner or investor who sends thousand of emails or SMS and you need someone to deal with them to identify if that is a potential lead or not? Do you want to lessen your workloads? Are you tired of doing the same repetitive and tedious one when you still have more important things to do like go to meetings, doctor's appointments, dates, or family gathering? It stops you from doing that because you need to meet the deadline. Well duh... you came to the right place!!! Be at peace, focus what's more important, and I'll lift the workload from you. I can do Administrative Tasks for you such as Data Entry, Typing, Copying and Paste, Online, and Product Research. In addition, Ive been in chat and email support for more than 4 years now. I will be the one to handle your customer with care and with white-glove service. You focus on running the business and Ill do my way to gain exceptional customer satisfaction. :)
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Customer Support
    File Maintenance
    Technical Support
    Transaction Data Entry
    Google Workspace
    Legal Transcription
    General Transcription
    Data Entry
  • $15 hourly

    • 4.7/5
    • (24 jobs)
    I am an experienced customer support personnel with four years of active experience as an agent in a call center. I have experience in email handling, inbound and outbound calls. I have experience using Microsoft excel, Ms outlook, Google docs, Google drive and Google calender. My recent experience has been in using asana and podio for task management. I have a friendly aura and I handle tasks assigned to me with enthusiasm. I do respect given timelines, communicate effectively with clients and deliver final documents that meet the needs of my clients aptly. Make me your go-to-guy for all your customer service and virtual assistant needs.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Podio
    Shopify
    Customer Service
    Google Docs
    Quality Control
    Slack
    Asana
    Phone Communication
    Phone Support
    Order Processing
    Zendesk
  • $17 hourly

    • 5.0/5
    • (10 jobs)
    "Dani has been an absolute God-send! She is extremely professional, motivated, organized, and dedicated. I'm not exaggerating when I say she's saved my business. She took so much off my plate and helped move me in the right direction. I can't sing enough of her praises!!" ~Briana Melissa Ford "We enjoyed working with Daniella. She is professional and self-aware about the outcome of her work. We appreciate the good work we had with her and can recommend her to other companies." ~Sebastian Herz Over the last couple of years, I have developed a wide range of skills and now I am able to fit myself in multiple roles as well as multitask efficiently. Some of the software I've mastered over time include, G-Suite, Microsoft Word, Microsoft Excel, Dubsado, Shopify, Nifty, Helpscout, SellerCloud, Slack, and Monday. I am very organized and I believe in setting the right priorities and knowing your limits. However, I do not believe in mediocrity, instead, I keep trying to go beyond my current limitations. I am open-minded, a fast learner; always ready to accept and try out new ideas that will improve my skills and output, and an active listener who pays attention even to the smallest of details. I am able to properly manage time and meet deadlines and also capable of self-education in areas of unfamiliarity. I am friendly, hardworking, and enthusiastic. I also place value on loyalty and honesty, in the discharge of one's duties. Above all, my ultimate goal is the satisfaction of my client, and I would do everything I can to make sure they get the best service I can render.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Time Management
    Shopify
    Client Management
    Human Resource Management
    Administrative Support
    Proofreading
    Phone Communication
    Community Management
    Personal Administration
    Customer Service
    Email Communication
  • $15 hourly

    • 5.0/5
    • (13 jobs)
    - Extensive experience and knowledge in Credit Repair. - with advanced knowledge in Credit Repair: Analysis & Processing Disputes (CFPB, FTC, Metro 2, Consumer Law) - experienced in Personal and Business Funding - Proficient in Customer Service, Sales, and Marketing both from the entry-level and supervisory positions. - with experience in drop-shipping & product listing. - with excellent Administrative Skills: Email, Chat, Appointment Setting, Problem Solving, Research & Development - Types 90wpm speed with 100% accuracy - Committed to success with high standards of efficiency. - Self-motivated, with great Organizational Skills, Detail-Oriented & Results driven. Knowledgeable in the following software: - Credit Repair Cloud; Disputes Manager; Prodigy; Creditfixxr; Dispute Fox - Less Annoying CRM, Vcita, Pipeline - Acuity, Calendly - MS Office and Google I am always excited to try and learn new things that would help expand my knowledge and skills in different fields and I can't wait to work with you!
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Microsoft Excel
    Lead Generation
    Phone Communication
    Sales
    File Management
    Credit Repair
    Customer Service
    Email Communication
    Customer Relationship Management
    Phone Support
  • $10 hourly

    • 5.0/5
    • (19 jobs)
    As a trained marketer, project manager, and public speaker, I am equipped with top-notch communication and project management skills. My experience in Recruitment and Marketing enables me to deliver tasks not just of the best quality but also with creativity. My exposure to different industries helps me quickly adapt to challenges and responsibilities. I pay attention to learning, and I am efficient once immersed in the processes. As I work with you, I offer to take on those tasks that you, as an entrepreneur, don’t have the time to do. Areas of specialty: ✔️Project Management ✔️Executive Assistance ✔️Events Management ✔️Public Speaking and Engagement ✔️Digital Publishing ✔️Sourcing ✔️Training Other skills: ✔️Content Writing ✔️Documentation ✔️Data Entry ✔️Logo Designing ✔️Poster Designing ✔️Basic Photo Editing I have confidence in the work I do and always make sure that the job is complete in the shortest time possible. I am always open to new learning and happy to help in all the ways I can.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    English
    Event Management
    Phone Communication
    Marketing Plugin
    Task Coordination
    Executive Support
    Project Management
    Email Support
    Email Communication
    Communications
  • $17 hourly

    • 5.0/5
    • (9 jobs)
    Hi there¡ If you are looking for high customer service satisfaction you have come to the right person; with seven years of excellent customer service level, I started this great experience with telecommunication company in my country named Claro, I dealt with customers face to face solving difficult customer service troubles providing support service to the internet, home phone and mobile service, I stayed there for almost two years. After this big experience, I got my first job in a call center providing customer service, support to people who received government assistance where I also performed as a quality assurance representative. I had the opportunity to work for the finance ministry of my country, verifying the accounting books, making audits and tax revisions. The last experience I got was in Marketo Inc where I performed as a collector Analyst I worked there for 2 years, making and receiving calls and emails, checking agreements, and also handling different systems such as Salesforce, intact, smart sheet. I worked under pressure getting the ability to reduce in a 60% a portfolio with more than 90 days past due. And all this large experience has given to me, an advanced English proficiency and high sense of responsibility, being also a person who follow instructions and demonstrate the ability to be multitasking. I am a highly self-motivated and determined person, as well as with a perceptive and intuitive sense.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Stripe
    Slack
    Supervision
    Customer Service
    Intercom
    Phone Communication
    Zendesk
    Freshdesk
    Email Support
  • $15 hourly

    • 5.0/5
    • (3 jobs)
    I'm a seasoned freelancer with a diverse skillset honed over 9 years in the BPO industry and freelance world. From scheduling appointments for growing businesses to managing the intricacies of a private island, I thrive on tackling new challenges and delivering results. Here's how I can add value to your project: - Appointment Setting: A master at filling calendars for businesses in sectors like home improvement, healthcare, and fitness. - Logistics & Admin: Streamline your operations with my expertise in logistics and administrative tasks, honed while managing a Medicare-affiliated home service company. - Property Management: From the sun-drenched shores of a private island to the intricacies of software onboarding, I excel at managing projects and properties with efficiency and care. - Social Media Management: Engage your audience and build your brand with my social media marketing skills, proven across local and international businesses. More than just skills, I bring: - Adaptability: I thrive in new environments and quickly grasp complex information. - Proactive Problem-Solving: Anticipate challenges and find creative solutions to keep your project moving forward. - Excellent Communication: Convey information and maintain smooth working relationships. - Dedication and Integrity: I commit fully to every project and prioritize your success. Ready to tackle your next challenge? Let's connect and discuss how my diverse experience and skillset can elevate your project.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Google Sheets
    Salesforce CRM
    Microsoft Excel
    Phone Communication
    Zoho CRM
    Zendesk
  • $35 hourly

    • 4.9/5
    • (19 jobs)
    Hi there! If you're looking for an experienced and serious professional you're in the right place. • Brazilian Portuguese native. • Fluent in English. • Advanced in Spanish. • International Relations degree. • Technical course in HTML, PHP/ MySql. • More than 10 years of experience working as an international trader. • 5 years of experience as a Project Manager. Previous Jobs: • SaaS Sales Executive - Calling to leads (hot/warm/cold) and developing all sales cycle. Presenting demos and making sure to establish the next step till reach the sales goal. Daily CRM update tracking record of all qualified leads in the system. • Customer Support - Always searching to provide the best experience for customers with a top quality service. Responding to tickets, emails, live chats, and phone calls. Always in a good mood, I know how to make a client happy! • Sales Manager - dealing with incoming leads (warm and cold leads), sending quotes, closing sales, maintaining client relations, managing CRM's (Zoho, InfusionSoft, Service Zone, HubSpot) and working together with the international support team. • Business Manager - Organizing administrative tasks, managing all the digital marketing campaigns (Facebook, Instagram, and AdWords), searching for warm leads, calling for clients and suppliers. Some of my skills: • Excellent phone skills (English, Portuguese and Spanish), • Honesty above all. • Very confident (never stop dreaming :P) • Action-oriented. • A fast learner (this one I'm quite good) • Ability to work without supervision ( easy peasy, I'm very organized and responsible) My language pairs are: Portuguese - English Spanish - Portuguese Feel free to contact me anytime! Cheers!
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Sales
    Customer Experience
    Customer Support
    Administrative Support
    Email Communication
    Sales Leadership
    Phone Support
    Sales Development
  • $20 hourly

    • 5.0/5
    • (27 jobs)
    My 10 years' experience in customer service has taught me the value of professionalism, empathy and premium customer care. This knowledge is essential to bring about delight and total customer satisfaction each time, all the time.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Scheduling
    Communications
    Sales Funnel
    Zoho Desk
    Phone Communication
    Email Communication
    Customer Service
    Email Support
    Zoho CRM
    English
    Zendesk
  • $20 hourly

    • 4.3/5
    • (12 jobs)
    Hardworking, efficient, and dependable are some of the words that describe my professional capabilities. With over 15 years of managerial experience in the service industry, I have a gamut of knowledge, skills, and abilities to do the best with every challenge. I commit myself to effectively completing every job just right.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Sales
    Social Media Marketing
    Employee Onboarding
    Document Review
    Following Procedures
    Project Scheduling
    Administrative Support
    Online Research
    Customer Support
    Phone Communication
    Customer Service
    Data Entry
    Email Communication
    Phone Support
    Online Chat Support
  • $35 hourly

    • 4.9/5
    • (12 jobs)
    Thank you very much for visiting my profile. Born in Canada, I have lived and worked in three countries; U.S., N.Z. and Canada. Formally sales trained, I am a career sales professional and President's Club sales award winner with a history of B2B sales target over-achievement, including channel and partnership development. Throughout my career I have been responsible for the entire sales cycle, from prospect generation to closing. I've marketed software, hardware, cyber security and professional services and represented organizations such as Telus, GE Capital IT Solutions, Xerox and Sprint Corp. as well as start-ups. I am interested in marketing any and all professional products and/or services. Thank you for your consideration.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Writing
    List Building
    Cold Calling
    Sales Strategy
    Salesforce
    Business Development
    Outbound Sales
    Contract Negotiation
    Market Research
    Relationship Management
    Partnership Development
    HubSpot
    Business Planning & Strategy
    Lead Generation
    Sales
  • $30 hourly

    • 4.8/5
    • (25 jobs)
    I'm a top notch business development professional with a proven strength in sales persuasion and customer relationship building.I'm an administrative PRO! From data entry, creating spreadsheets, working CRM’s, organizing files etc. I possess strong marketing skills across interpersonal, as well as digital platforms by nature. All of which encompasses my untouchable customer service expertise.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Organizational Development
    Administrative Support
    QuickBooks Online
    Scheduling
    Google Workspace
    Customer Service
    Task Coordination
    Lead Generation
    Phone Communication
    Content Writing
    Email Communication
    CRM Software
    Google Docs
    Data Entry
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    I am a young professional with a passion for my work, a great sense of organization and a great ability to react. I can easily adapt to different environments and I am determined to achieve my goals. I wish to get involved in a new project in your organization. I have more than 7 years of experience in the field of telemarketing sales, telemarketing, customer service, management of social networks and medical telesecretary. I am persuasive, motivated and a good listener.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Shopify Marketing
    Shopify Dropshipping
    Customer Support Plugin
    Cold Email
    Cold Call
    Phone Communication
    Communication Etiquette
    Customer Support
    Customer Service
    Zendesk
    Order Tracking
    Email Communication
    Phone Support
    Email Support
    French
  • $15 hourly

    • 5.0/5
    • (7 jobs)
    Hi there! I'm Charmain, but everyone usually calls me Cha! I am a detail-oriented and organized person. I specialize in data entry, virtual assistance, quality assurance, customer service (15+ years collectively in automobile, directory assistance and remote work) and email management! In my previous job experiences, I have performed assignments with high degree of skill and professionalism. My current objective is to obtain a position that will fully utilize my skills and offer an opportunity for continued professional growth. I have experience in monitoring and proposing measures to correct or improve a company's processes in order to meet the highest quality standards. Preparing and implementing quality assurance policies and procedures. Identifying and resolving workflow and production issues. Documenting quality assurance activities and creating audit reports. I am proficient in Google Sheets + Excel and various social media platforms. I have experience with Zendesk, ZohoMail, Salesforce, Slack, Asana and more! I look forward to hearing from you. I hope to learn more about your company, its goals and plans and how I may be able to contribute to its continued success. Cheers! Cha
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Slack
    CRM Software
    Zendesk
    Basecamp
    Online Chat Support
    Salesforce
    Booking Management System
    Scheduling
    Phone Communication
    Data Entry
    Task Coordination
    Google Workspace
  • $35 hourly

    • 5.0/5
    • (11 jobs)
    Full-time freelancer with the ability to multi-task and work in a fast-paced environment. Diverse background with 8 years of experience in commercial development, sales, customer relationship, finance, and administrative functions. As a remote Mortgage Loan Processor, I have managed a portfolio of 270 residential US mortgages with a value of 170MM in loan amounts. Closing transactions in 2 to 16 days. Bachelor’s degree in Institutional Management verified by WES. Fluent in English and Spanish (Native). I have also done English-Spanish translations and worked as an Executive Assistant for my clients in Upwork. ▪ Languages: English (fluent), Spanish (Native)
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Customer Support
    Communications
    English to Spanish Translation
    Mexican Spanish Dialect
    Organizer
    Phone Communication
    Logistics Management
    Translation
    Email Communication
    Official Documents Translation
  • $25 hourly

    • 4.7/5
    • (48 jobs)
    TOP RATED PLUS!!! Odesk's Top 1% Successful Freelancer and a member of Upwork Premium Programs. In the Customer Service industry since 2004. Proficient in US credit from working for one of the major credit bureaus and credit repair consulting companies focusing on credit repair and securing personal and business credit alike. Very experienced in dropshipping and e-commerce using order processing and inventory systems like Unleashed, Neto, Xero, e-Bay, Stripe, Infusionsoft, etc. Has used Worpress and Magento as the backend tool to manage and maintain an e-commerce store. Completes administrative tasks including but not limited to handling and managing a team, report generation, quality assurance, and team assessments. Works efficiently and timely regardless of pressure. Goes the extra mile in getting tasks done. Very good in Google Sheets and Excel. Maintains a 100MBPS internet speed - wired FIBR connection. Using a Macbook exclusively for work.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Manufacturing
    WooCommerce
    Project Management
    Adobe InDesign
    Adobe Photoshop
    Adobe Illustrator
    Adobe Acrobat
    Shopify
    Google Docs
    Xero
    Customer Service
    Credit Repair
    Inventory Management
    Phone Communication
    Sales
  • $25 hourly

    • 4.8/5
    • (9 jobs)
    With a strong background in freight brokerage and supply chain management and a proven track record of optimizing processes, reducing transportaion costs, and enhancing efficiency, I am confident I can contribute effectively to your team. Throughout my career, I have demonstrated a keen understanding of supply chain dynamics and a commitment to delivering results. In my previous role, I spearheaded initiatives that streamlined procurement processes, resulting in a 15% reduction in purchasing costs within the first year, and implemented inventory management strategies that improved inventory turnover by 20%, minimizing excess stock and reducing freight costs. Furthermore, I possess excellent analytical and problem-solving skills, allowing me to identify inefficiencies and develop innovative solutions. Whether it's optimizing transportation routes to reduce lead times or negotiating favorable contracts with suppliers to achieve cost savings, I am adept at driving continuous improvement initiatives that yield tangible results.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Third-Party Logistics
    Account Management
    Phone Communication
    Inventory Management
    Online Chat Support
    Ecommerce Platform
    Amazon FBA
    Shipping & Order Fulfillment Software
    Technical Support
    Product Marketing
    Virtual Assistance
    Supply Chain & Logistics
    Problem Solving
    Data Entry
    Email Marketing Strategy
  • $20 hourly

    • 4.2/5
    • (23 jobs)
    I am a graduate of Bachelor of Science in Business Administration major in Financial Management. My studies have included courses in computer science, business administration, speech communications and business writing. I am very flexible and I am confident that I can perform any job that fits my qualifications and skills effectively. I am motivated and skilled with outstanding customer relationship skills. I can speak English, Tagalog and Cebuano. Technologically updated with computer Microsoft applications like Microsoft Word, Microsoft Excel and Microsoft Powerpoint. I can type 50-60 words per minute. I worked a a Customer Service Representative at Qualfon Philippines for 5 years and 6 months and had undergone call center training. I am a Civil Service Professional exam passer.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Virtual Assistance
    Phone Communication
    Microsoft Excel
    Administrative Support
    Data Entry
    Customer Service
    Email Communication
    Customer Support
    Xero
    Medical Billing & Coding
    Online Chat Support
    Phone Support
  • $25 hourly

    • 5.0/5
    • (37 jobs)
    Accomplished Project Administrator and Freelancer who has aided 10+ clients spanning over 15 years. This includes key project initiatives from CEOs and other top executives to minor tasks that require routine daily objectives. With my education and extensive background as a researcher, I have become an expert level evaluator in information research. and have been recognized for my effective communication skills. Below are a few of my top key strengths and attributes. • Manage projects and complex calendars simultaneously for efficient time management. • Coordinate event planning initiatives that included nonprofit organizations. • Prepare well-researched and time-sensitive documents for effective decision making. • Thorough and accurate processing of timesheets and invoices. • Reduce client’s workload by 15-30% through email filtering, research, and data review. • Proficient user of MS Office (Word, Excel, PowerPoint), and Google platform.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Support
    Customer Service
    Customer Support
    Management Skills
    Administrative Support
    Typing
    Microsoft Word
    Email Communication
    Phone Communication
    File Management
    Data Entry
    Google Workspace
  • $10 hourly

    • 5.0/5
    • (3 jobs)
    I am Caren, and I am an administrative assistant for 11 years. As a virtual assistant, I provided several services for my clients including; 📞- CSR - inbound and outbound calls 📧 - emails 📆- organizing and scheduling meetings 💻- document preparation and maintaning files 🌏- web research ✈️ - client's travels. I graduated with a degree of Bachelor of Science in Commerce major in management. I am highly trainable and welcome challenges as well. As a detail-oriented and organized professional, I take pride in completing assignments on time and with accuracy and possess excellent communication skills, both written and verbal. Let's work together. 🤝
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Google Forms
    Customer Service
    English
    Executive Support
    Google Sheets
    Microsoft Excel
    Virtual Assistance
    Light Project Management
    File Management
    Phone Communication
    Real Estate
    Scheduling
    Email Communication
  • $20 hourly

    • 5.0/5
    • (11 jobs)
    I have been virtually helping global businesses since 2009 by providing Admin, technical, and customer service support. With these experiences, I have strengthened the following skills: - customer service B2B or B2C (I love providing support to people) - technical support (I took BS in Computer Science) - excellent English communication skills (C1 CEFR level; 135 DET score) - store management (I managed eBay, Amazon, Zulily, Shopify, Tundra, Faire for a UK-based retail store as well as a NY-based toy store) - project / team management (I managed a team of people to provide overall store management) - software testing and documentation - data entry and database updates - research (I have extensive research background backed by 3 years of BS in Biology) - order tracking (ShipStation) - managing receivables and light Accounting via Quickbooks, WaveApps - documents management, cloud storage and technologies related to it - transcribing calls, podcasts and the like Being flexible, reliable and dependable, I can do any task as assigned. I have strong attention to detail and I love working on new challenges and managing resources to reach goals. I can also pick up any tech tools fast with my Computer Science background and IT management experience. Feel free to reach out to discuss any questions you may have.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Project Management
    Communications
    Administrative Support
    Phone Communication
    Management Skills
    Quality of Service
    Customer Service
    Quality Control
    Bookkeeping
    Technical Support
    File Maintenance
    Accounting Basics
    English
  • $10 hourly

    • 4.6/5
    • (38 jobs)
    Integrity is just one of the biggest factors needed to keep a long-term project and sustain good evaluation. That is exactly how I do things all the time. Skills can be taught but not the attitude as they say. I was a billing and sales representative from a call center two years ago. I were able to stay in the same company at the same account for one year and three months. Before this, I had a day job as a front liner on a multi-brand motorcycle dealer company and stayed there for five years and six months. I decided to resign from the call center and go back to our town and started a little business. But I really like my profession before I left the corporate world, and I believe I may be able to like it more if I can do it in my own place. I am a good team player and can do multi-task. I always aim for an excellence and I hope I can be able to share the good vibe to the right company and clients.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Administrative Support
    Phone Communication
    Telemarketing
    Customer Service
    Email Communication
  • $50 hourly

    • 4.9/5
    • (603 jobs)
    I have over 20 years of experience in telemarketing and lead generation. I also have over 5 years of experience in management, quality control and supervision. I do have the ability and update your contact list in real time. I would love to be able to show you how I can increase your business! Skills: -telemarketing -Appointment Setting -webinar confirmations -cold calling -Worked a variety of CRMs -English as 1st Language -data mining -contact verification
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Business Development
    Sales Development
    Warm Leads
    Phone Communication
    Business Services
    Project Management Professional
    Data Mining
    Scheduling
    Cold Calling
    Outbound Sales
    Sales
    Lead Generation
    Customer Service
    Telemarketing
  • $20 hourly

    • 5.0/5
    • (5 jobs)
    I'm a detail-oriented and motivated Virtual Assistant, with experience in assisting small businesses to grow. This includes budget planning, digital marketing, email marketing, social media ads, and content creation. Some of the tools I work with: ✔️Social Media (Facebook, Instagram, Twitter, Meta For Business) ✔️CRM systems (Zendesk, Ringcentral, CallTrackingMetrics, Monday) ✔️Email platforms (Outlook, Gmail, etc.) ✔️Office solutions ✔️Image and document editor (Canva) ✔️ Video editing (Davinci Resolve) ✔️Web conference and communication tools (Skype, Slack, Zoom, Microsoft teams, etc.) Throughout my career, I’ve worked as a customer service representative, CS trainer, and Virtual Assistant for companies in the niches of art and music, peer-to-peer transportation, and non-profit foundations. I have qualified experience in data entry, documentation review, customer service (through calls, chats, and emails), copywriting, blog content creation, ads creation, and budget planning. I have now been working as a virtual assistant for more than 4 years. I am an efficient worker with good communication skills and an eye for detail. I am always willing to learn and to take on new challenges.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Google Workspace
    Customer Service
    Training & Development
    Administrative Support
    Translation
    Virtual Assistance
    Training
    International Business
    Employee Training
    Email Communication
    Communications
  • $20 hourly

    • 4.9/5
    • (85 jobs)
    I specialize increasingly in Business Development, Sales, Sales Demo Presentations, Customer Service, Appointment Setting, Email Marketing and Management, Administrative Support, Web Research, Key Contact Database Creation, Lead Qualifying, Lead Generation, and CRM Management. I am a highly competent Customer Service professional, who is warm, reliable, friendly, and fully dedicated to providing the very best service at all times. I have been in this industry for over 17 years, and I am great at what I do. My experience includes Customer Service via Email, Telephone, Chat, and Social Media. I am calm, polite and patient. I am a great listener, I am empathetic and caring and I remain professional at all times. I am experienced in order processing, canceling and updating orders, order tracking, answering product questions, processing refunds, and maintaining all Databases/CRM's with up to date information. I have been a CSR for many companies, a few of them are AT&T, Bellsouth, SiriusXM, Upwork.com, PeopleMedia, Chemistry.com, Booker Transportation plus more. I am excellent at B2B and B2C Sales Flow. I am great at Demo Presentations, Cold Calling, Appointment Setting and Sales Qualifying. I have done the above sales services for Upwork.com, Work Cloud Solutions, Trackmaven, Webydo, WebIT, ZenFitApps, Starving Students Movers, Step Inside Media, ZingApps, Mobile Anesthesiologists of North Carolina plus more. I have in-depth experience in setting up and automating email campaigns. I am versed in testing strategies and collating reports so that the very best results are obtained. Creating emails to help customers tell their stories in a unique way that captures their audience and grow their business is my forte. I have been in business development for over 16 years. I am driven, energetic, reliable, and fully dedicated to providing the very best results at all times. I am great at strategically creating well-crafted email sequences that move prospects along the buying journey and toward making a decision. I educate, deliver value, and persuade your prospects to reply or click. My main focus is to develop your audience by making your message stand out with effective emails and email templates. I have done so for Silicon Valley Commerce, Upwork.com, Work Cloud Solutions, RocketJudge, Pegasys Real Estate Investments and more. CRM management includes database administration, workflow automation, Integration, implementation, custom configuration, and reporting. Expert with Hubspot, Zoho, Salesforce, Zendesk, Salesloft, Omnisend, Zapier, RingCentral, SugarCRM, Freshsales.io Trello, Insightly, Google Suite, Snov.io, Hunter.io, onepageCRM plus more. This I have done on countless projects over the past 16+ years. I also create websites using Wix and Weebly, I create Flyers, Presentations, Business Cards, Event Tickets, Logo Designs, and Posters. My 16+ years of working experience in the above fields have left me confident in handling that of which is required of me, thus providing excellent service and satisfaction to whom I am employed. I obtained a Merit Certification in Customer Service from ACS, a Xerox Company. I have several Google Apps Certificates In courses that are essential for managing all Google applications which I obtained when working with Work Cloud Solutions- a google re-seller. I am incredibly organized, reliable and I have excellent attention to detail. I have strong written and verbal communication skills, English is my native language, I am very goal-oriented and I'm a hard worker. I am a professional freelancer who is warm, caring, disciplined, empathetic, and efficient. I am great at working on my own and I am great at following companies' policies and procedures. I have been working from home for the past 10 years. I am flexible and versatile in learning new technologies and implementing new processes. I absorb change well. I work well on my own and also in a team setting.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Phone Communication
    Email Communication
    Administrative Support
    Phone Support
    Sales
    Database Management
    Customer Service
    Customer Relationship Management
    Customer Support
    Lead Generation
    Telemarketing
  • $10 hourly

    • 4.6/5
    • (14 jobs)
    Are you looking for a skilled professional to provide exceptional customer service and support for your Shopify store? Look no further! With over 5 years of experience in Shopify customer service, I am dedicated to optimizing the customer experience and driving sales for your e-commerce business. Why Choose Me: Extensive Shopify Expertise: I have a deep understanding of the Shopify platform and its features, allowing me to navigate its functionalities with ease. From managing product listings and inventory to processing orders and handling customer inquiries, I am proficient in utilizing Shopify to its fullest potential. Proactive Customer Support: I believe in proactive customer service that anticipates and addresses customer needs before they arise. Whether it's answering product questions, resolving order issues, or providing technical support, I am committed to providing prompt and helpful assistance to ensure a seamless shopping experience for your customers. Sales Optimization Strategies: I am not just a customer service representative; I am also a strategic partner in driving sales and revenue for your Shopify store. I employ sales optimization techniques such as upselling, cross-selling, and implementing promotional campaigns to maximize conversions and increase average order value. Excellent Communication Skills: Clear and effective communication is essential in customer service. I possess strong communication skills, both written and verbal, allowing me to communicate with customers in a clear, concise, and professional manner, ensuring that their needs are understood and addressed promptly. Data-Driven Decision-Making: I leverage data and analytics to make informed decisions and continually improve the customer experience. By analyzing customer feedback, sales trends, and website analytics, I identify opportunities for optimization and implement strategies to drive growth and increase customer satisfaction. Services I Offer: Order Management and Fulfillment Product Listing and Catalog Management Customer Inquiries and Support Ticket Management Technical Support and Troubleshooting Returns and Refunds Processing Sales Optimization Strategies Shopify App Integration and Management Let's Work Together: If you're seeking a dedicated Shopify customer service specialist to enhance your e-commerce operations and drive success, I'm here to help. Let's discuss your specific needs and objectives, and how I can tailor my services to support your business goals. Reach out today to schedule a consultation and explore how we can work together to achieve e-commerce excellence.
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Order Management
    Order Tracking
    Freshdesk
    Zendesk
    Gorgias
    Shopify
    Administrative Support
    Google Workspace
    Customer Support
    Product Knowledge
    Phone Communication
    Online Chat Support
    Team Management
    Customer Service
    Email Communication
  • $35 hourly

    • 5.0/5
    • (20 jobs)
    ****I am extremely organized and a self-starter with a “get it done” mentality.***** If you are struggling to meet deadlines and don't know where to start......I'm the assistant you need so you can focus your time on other important projects!!! Why me? I'm a dedicated Executive Assistant with a track record of providing unparalleled support to C-level executives. Proven ability to streamline operations, manage complex calendars, and facilitate seamless communication. Adept at handling confidential information with discretion and executing tasks with precision. Ready to contribute proactive and results-driven assistance to dynamic leadership teams. I've worked with programs such as Notion, Google Suite, Zoom, Slack, Insightly, HelloFax, HelloSIgn, WordPress, Mail-a-letter, Leapfile, Mind, and Body CRM, Trello, MS 365, LastPass, Asana, Calendly, Dropbox, Google sheets, Clio manage, HubSpot, Woodpecker, Todoist, and Sharepoint etc. No job is too large or too small!
    vsuc_fltilesrefresh_TrophyIcon Telephone Handling
    Calendar Management
    File Documentation
    Electronic Medical Record
    Phone Communication
    Google Workspace
    Data Management
    Customer Support
    Accounting
    Invoicing
    Virtual Assistance
    Administrative Support
    Scheduling
    Email Communication
    Data Entry
    Customer Service
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